Want to keep your donors engaged? Bonterra Que can help you identify supporters who may be at risk of lapsing so you can reach out at the right time.
Step 1: Open Bonterra Que
From your Network for Good dashboard, click the 'Ask Que' button in the upper right corner (or in the bottom navigation panel if you are using a mobile device/tablet). This opens the assistant in a chat window.
Step 2: Request a List of At-Risk Donors
In the chat prompt, type a request such as:
“Which donors are most at risk of lapsing?”
“Who should I reconnect with before year-end?”
Que will return a list of prioritized donors who haven’t given recently or show declining engagement patterns.
Step 3: Review Donor Insights
Each donor card includes information like:
Giving history (last gift amount and date).
Engagement recency.
Predicted likelihood of reactivation.
Use these insights to decide how and when to re-engage each donor.
Step 4: Take Recommended Actions
Que suggests “next best steps” such as:
Scheduling a personal call.
Sending a handwritten thank-you.
Adding the donor to a stewardship priority list.
You can adapt these recommendations to fit your organization’s stewardship approach.
What else do you need help with?
Not what you’re looking for?
Navigate back to Understanding Bonterra Que in Network for Good.