Want to keep your donors engaged? Bonterra Que can help you identify supporters who may be at risk of lapsing so you can reach out at the right time.
Step 1: Open Bonterra Que
From your Network for Good dashboard, click the 'Ask Que' button. This opens the assistant in a chat window.
Step 2: Request a List of At-Risk Donors
In the chat prompt, type a request such as:
Which donors are most at risk of lapsing?
Who should I reconnect with before year-end?
Que will return a list of prioritized donors who haven’t given recently or show declining engagement patterns.
Step 3: Review Donor Insights
Each donor card includes information like:
Giving history (last gift amount and date).
Engagement recency.
Predicted likelihood of reactivation.
Use these insights to decide how and when to re-engage each donor.
Step 4: Take Recommended Actions
Que suggests “next best steps” such as:
Scheduling a personal call.
Sending a handwritten thank-you.
Adding the donor to a stewardship priority list.
You can adapt these recommendations to fit your organization’s stewardship approach.
What else do you need help with?
Interested in learning how Bonterra keeps your data safe? Read more about Bonterra's AI Responsibility & Data Security Practices here.
Curious about how you can access Bonterra Que? Read more about accessing Bonterra Que here.
Want to learn more about Donor Stewardship in Bonterra Que? Read more about Donor Stewarship here.
Ready to dive into Donor Stewardship now? Access these “How do I” articles:
Want to learn more about the Personalized Coaching in Bonterra Que? Read more about Personalized Coaching here.
Want to learn more about Donor Segmentation in Bonterra Que? Read more about Donor Segmentation here.
Want to learn more about Donor Stewardship in Bonterra Que? Read more about Donor Stewardship here.
Want to learn about Email Creation in Bonterra Que? Read more about Email Creation here.
Want to learn more about Text Messaging in Bonterra Que? Read more about Text Messaging here.
Not quite what you were searching for?
Return to Understanding Bonterra Que.