How Do I Correct or Update My Name and Date of Birth in the App During or After Onboarding?
Ensuring that your personal information, such as your name and date of birth, is accurate during the onboarding process in the nsave app is crucial. This article provides guidance on why these details may appear locked, how they are verified, and the steps to take should corrections be needed after registration.
Why Can’t I Edit My Name or Date of Birth During Onboarding?
When you sign up for the nsave app, your name and date of birth are automatically populated based on your ID verification process. These fields are locked to ensure the app’s records match the official government database and cannot be edited directly during this stage. This safeguard prevents discrepancies and ensures your account remains compliant with legal requirements.
Why Must My Date of Birth Match Government Records?
The date of birth associated with your nsave account must exactly match the one listed in official government databases. If this information is captured incorrectly, it cannot be modified directly in the app or by nsave support. This policy aligns with the app’s compliance and security protocols to ensure the authenticity of all accounts.
Steps to Correct an Incorrect Name or Date of Birth
If you discover an error in your name or date of birth following the ID verification process, you can request a correction by verifying your identity through these steps:
Take a clear photo of yourself holding your government-issued ID.
Write today’s date on a piece of paper, and hold it up alongside your ID in the photo.
Upload the photo to the in-app chat feature to notify nsave support.
Allow the nsave team to review and verify your request. Once approved, your account details will be updated accordingly.
This process ensures that your identity is verified appropriately before any changes are made.
Troubleshooting Issues with Editing Personal Details
While you can access the "Personal Details" section in the nsave app to update certain fields, you may encounter issues such as the edit option not being visible. If this happens:
Ensure your app is updated to the latest version.
Restart the app to resolve temporary glitches.
Reduce your phone’s font size if the edit option seems hidden.
If these steps do not address the issue, identify the specific field causing trouble and follow the appropriate steps or contact support for further assistance.
Summary
Your personal details, like name and date of birth, are linked to ID verification during onboarding and cannot be edited directly.
Changes to your date of birth must align with government records, and nsave cannot override those records.
Identity verification is required for correcting errors in your personal details post-registration.
Technical troubleshooting can resolve most app functionality issues when updating other editable fields.
For additional assistance, don’t hesitate to reach out via the in-app chat feature.