No — the deposit cannot be transferred directly to the provider. Poppins manages the deposit and acts as a neutral intermediary.
The deposit can only be partially or fully captured by Poppins if a claim is validated, and only in the following cases:
Situation | Max. retention |
Total loss or non-return | Up to 100% |
Missing accessories | Up to 100% |
Functional damage | Up to 100% |
Cleaning / hygiene issue | ~10% |
All capture decisions are made by Poppins, based on evidence provided by both parties.