As a provider, if you notice damage, a missing accessory, or an item that hasn't been returned:
Open the booking in the Poppins app
Contact Support via the in-app help button
Submit your claim within 48 hours after the scheduled return
Provide photos, a description of the damage, and any relevant documents
As a borrower, if you believe the deposit was incorrectly retained:
Contact Poppins Support via the app
Share your version of events and any supporting evidence
Poppins will review both sides and make a decision within 48 hours of receiving a complete file