These are two separate things that work alongside each other.
The deposit is a pre-authorization held on the borrower's payment method before the rental starts. It's never actually charged unless a damage or loss claim is validated by Poppins. It's the primary layer of financial protection for the provider.
The Poppins Guarantee is included on every rental at no extra cost. In certain circumstances, it can provide additional coverage beyond the deposit, up to €5,000. Each case is assessed individually by our team based on the evidence provided.
If something goes wrong, the best first step is always to report it directly via the app so our team can assess the situation.