FAQ

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20 articles in this collection
Written by Donald Montgomery, Harry Fisher, Emma and 1 other

How do I close/delete my account?

Stephen avatar
Written by Stephen
Updated over a week ago

Why have I been charged £1.50?

Stephen avatar
Written by Stephen
Updated over a week ago

What is Open Banking?

Stephen avatar
Written by Stephen
Updated over a week ago

What is Pay Day Put Away?

Emma avatar
Written by Emma
Updated over a week ago

How do I opt out of push notifications?

Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

Why have we taken a £1.01 payment?

2.0
Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

What do I do if I change my phone, but not my phone number?

Emma avatar
Written by Emma
Updated over a week ago

How do I make a complaint?

2.0
Harry Fisher avatar
Written by Harry Fisher
Updated over a week ago

How much control do I have over Chip’s automatic saving?

Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

Why does my withdrawal show as processing?

Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

What is Chip?

Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

How can I withdraw my money?

Donald Montgomery avatar
Written by Donald Montgomery
Updated over a week ago

Can I switch off email save notifications?

Email notifications
Emma avatar
Written by Emma
Updated over a week ago

I want to put my autosaves on hold - how can I do this?

Emma avatar
Written by Emma
Updated over a week ago

Can I still access my old account if I get a new number/phone?

New phone number
Emma avatar
Written by Emma
Updated over a week ago

Why do we ask for Photo ID and proof of your address?

Emma avatar
Written by Emma
Updated over a week ago

I just made a withdrawal - where is it?

Emma avatar
Written by Emma
Updated over a week ago

I’m having difficulty doing a manual save.

Manual save
Emma avatar
Written by Emma
Updated over a week ago

I’ve noticed I haven’t had any autosaves in a while, what does this mean?

Autosaves
Stephen avatar
Written by Stephen
Updated over a week ago

Why do you need my account details again for withdrawals?

Withdrawals
Emma avatar
Written by Emma
Updated over a week ago