For: Owners, Managers
Missed a milestone award? Contact support@jolly.com and the Jolly team can look into it.
Common causes
A sync delay in the HRIS connection
An employee not yet in the system when the milestone triggered
A system issue that affected point distribution
A duplicate profile that split the employee's record
How to request a retroactive award
Email support@jolly.com with:
Employee name(s)
The milestone or event missed
The date it should have triggered
The point amount to be awarded
The team will verify the gap, apply the correct points, and confirm resolution.
Bulk corrections
If a sync issue affected multiple employees, share a list with support and the team will apply corrections in bulk.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).