Pre-purchase questions
Considering buying a Perifit product? Find answers here
41 articles
- Perifit Care(+) & Pump for health professionalsHealth professional looking to test, recommend, stock or sell Perifit Care & Pump
- My order is not going throughSolutions for When Your Order Won't Go Through
- Is Perifit Care reimbursed by my health insurance?
- Do I need to pay for the Perifit Care app?Everything you need to start your pelvic floor training is available for free.
- Do I Need the Internet to Train with Perifit Care(+)?What you can do offline and which features require an Internet connection
- What is the size of Perifit Care(+)?
- Differences between Perifit Care and Perifit Care +
- Is the shipping package discreet?
- Do you ship to my country?
- How long will it take to get my order?
- How much does shipping cost?
- I want to amend my order or delivery address
- I received the wrong product or the content of my parcel is incomplete
- Where can I buy Perifit products?
- I didn't get the tracking link for my orderWhat to do if you did not receive your tracking link
- Order marked as delivered but not receivedThe tracking link shows my order/parcel/package was delivered but I did not get/receive it
- I would like to change or cancel my orderModify/change/amend/cancel my order
- I Haven’t Received My OrderWhat to do if your order is late or hasn’t arrived yet
- Order returned to senderMy order/parcel/package was returned/sent back to the sender
- What payment methods are available?Explore the different payment options available depending on your location
- My card was declined. What should I do?
- USA - Can I use my FSA / HSA to buy Perifit products?
- I was charged an international payment fee by my bank. What can I do?
- My payment was processed but I did not receive an order confirmation email. Did my order go through?
- I need an invoice for my order
- I need an invoice or a quote for my insurance
- How do I subscribe to Perifit Premium?Unlock all our premium features, including new ones added to the app.
- Where can I find my Perifit Premium subscription status?Check your current Perifit Premium plan and renewal date anytime, either from your phone’s settings or directly in the Perifit Care app.
- How to update my payment method for Perifit Premium?Update your payment method directly through the App Store or Google Play Store, depending on your device.
- How can I get an invoice for my Perifit Premium subscription?Find your Perifit Premium payment receipts directly through the App Store or Google Play, depending on your device.
- How do I cancel my Perifit Premium subscription?Cancel your Perifit Premium subscription directly through the App Store or Google Play, depending on your device.
- How do I restore my Perifit Premium subscription purchase?Restore your Perifit Premium subscription directly from the Perifit Care app if you’ve already subscribed but your subscription isn’t showing as active.
- Restoring my Perifit Premium subscription did not workPurchase restoration only works when your Perifit Premium subscription and store account are correctly linked.
- How do I request a refund for my Perifit Premium subscription?Request a refund for a paid Perifit Premium subscription through the App Store or Google Play, depending on your device
- I can’t find my Perifit Premium subscription in my App Store purchase historyIf you can’t find your Perifit Premium subscription in the App Store or Google Play purchase history, check that you’re using the correct account or contact our support team for…
- Can I share my Perifit Premium subscription with family members?Your Perifit Premium subscription cannot be shared with other members of an Apple Family Sharing or Google family group
- I cancelled my Perifit Premium subscription, but I was still chargedIf you cancelled your Perifit Premium subscription but were still charged, check your subscription status and purchase history to understand when the cancellation took effect