Orders & Delivery
Everything about placing, editing, cancelling, and upgrading your deliveries.
16 articles
How can I manually place a new order?This article shows you how to place a new order on the dashboard, if you do not have direct integration with us.
How can I view proof of delivery (POD)?Find delivery photos, signatures, and OTP confirmation records for your completed orders in Control Room.
How can I create a return order?Request a return pickup from your customer — whether swftbox delivered the original order or not.
How can I create an exchange order?Request an exchange to simultaneously deliver a new item and pick up a return from your customer.
How can I book an international delivery and what are the charges?This article will show you how you can start plugging in international orders.
How can I request a B2B order with a signed invoice?Send business-to-business deliveries with signed proof of receipt and invoice stamping by the recipient.
How can I bulk upload orders?Upload multiple orders at once using a CSV file — here is how to use the template and avoid common errors.
How can I change the payment method for a live order?Switch an order between prepaid and COD (cash on delivery) at any point before it is delivered.
How can I update customer details after I've placed an order?Follow these steps to efficiently update customer details after placing an order, ensuring accuracy and seamless processing.
How can I get a package delivered quicker to my customer?How to use the Express (Boost) option in Control Room to upgrade an order to 2-4 hour delivery within Dubai.
When can I cancel an order?Here’s how order cancellation works depending on its stage in the delivery process.
How do I attach an invoice or document to an order?Learn when and how to attach invoices, customs documents, or other files to your orders in Control Room.
What is your delivery schedule and coverage areas?Full breakdown of swftbox delivery timelines, coverage zones, remote area charges, and non-delivery days across the UAE and internationally.
How do I use Draft Mode?Learn how to enable Draft Mode so you can review and batch your orders before sending them out for delivery.
What are the common reasons for delivery failures or delays?
Order Enhancements including all ADD-ONSThis article will guide you on how to access and select order enhancements, making it easy to choose the add-ons.