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Video Chat - IOS Troubleshooting

If you need video chat help with your IOS device

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Written by Lisabeth

Troubleshooting for iOS:

Enable the microphone and camera for IOS 13+

If you are still unable to see yourself in the video feed, you may need to try a few things in the following order:

  1. Restart the Safari browser app

  2. Confirm that your camera is not broken. We recommend trying your camera with FaceTime.

  3. Make sure there is nothing blocking the camera and is clean of any dirt or smudges

On iOS 13 and up, you can also select the camera and microphone to be enabled by default.

  1. Go to Settings on your device

  2. Scroll down and open Safari tab

  3. Ensure Camera & Microphone are set to Allow

  4. Ensure Request Desktop Site option is turned off


    For more information please visit our Knowledge Base!

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