My video chat isn't connecting well. What can I try?
If you have video or connection problems during Video Chat, such as freezing, dropped calls, or trouble connecting, try switching your Video Provider from Default to Alternate.
How do I switch my Video Provider?
In the left-hand menu, click Video Chat. Your Waiting Room opens.
Find Video Provider in the top right of your Waiting Room, above the list of waiting patients.
Open the dropdown and choose Alternate.
Your next video chat will use the Alternate provider.
What if I still have problems?
Check your device. Click My Device at the top of Video Chat to test your camera, microphone, and connection.
Contact Updox Support if problems continue after switching.
Can I switch back to the Default provider?
Yes. Use the same Video Provider dropdown and choose Default.