What is Updox Telehealth?
Updox Telehealth helps your practice connect with patients wherever they are, on their phone, tablet, or computer. It includes:
Video Chat for virtual visits
Secure Texting and SMS for messaging patients before and after visits
You can also use Telehealth with Forms and other Updox products.
All Telehealth visits and messages are:
Secure and HIPAA compliant
App-free. Patients don't need to download an app or special software.
Who uses Updox Telehealth?
Physicians and medical practices
Pharmacists
Health systems
Long-term and post-acute care (LTPAC) facilities
Video Chat
What can I do with Video Chat?
Feature | What it does |
Invitations | Send patients a video visit invite by email or text |
Virtual Waiting Room | Patients wait until you're ready, like an in-person waiting room. It also supports triage workflows. |
Group visits | Up to 12 participants in one video chat, like family members, interpreters, or staff |
Add participants during a visit | Bring someone into a video chat that's already started |
Screen Share | Share documents on your screen during the visit |
Gallery Mode | See all participants at once during group visits |
Visit summary | After the video chat, participants get summary notes from the visit |
Why use Video Chat?
Faster care for patients. Patients can see a provider sooner.
More visits. Add virtual visits to your day.
Secure. All visits are HIPAA compliant.
Works with your EHR. Updox connects with more than 100 EHRs, so your patient directory is shared.
Secure Texting and SMS
What can I do with Secure Texting and SMS?
Message patients without phone tag, before and after visits
Use templates for common messages
Attach forms, photos, or videos
File conversations to the patient's chart in your EHR
All Secure Texts are sent in a secure, HIPAA-compliant environment.
How do I get Telehealth?
To add Telehealth or other Updox products, please contact our account support team at billing@updox.com