Opening your dashboard and seeing your mailboxes or domains suddenly disconnected, marked inactive, or missing entirely can be alarming — but in almost every case your data is safe and the cause is something simple to fix. This guide walks through the most common reasons and what to do about each one. (If it's specifically your Smartlead account showing disconnected inboxes rather than your Maildoso dashboard, see My accounts got disconnected from Smartlead instead.)
First, make sure you're looking at the right account
If the dashboard shows 0 mailboxes / 0 domains and no subscription, check that you're logged in with the same email the subscription was bought with — a different Google account or a colleague's email shows an empty account, not a lost purchase. Then check Billing → Subscriptions: if the subscription is missing, past due or cancelled, that's the cause. See Paid but your dashboard shows 0 mailboxes / 0 domains? What to check, in order for the full checklist. (A network block that stops the dashboard loading is rare — that article covers how to tell.)
Common reasons accounts switch off
If you're on the right account but your mailboxes or domains are genuinely marked inactive or disconnected, it's usually one of the following:
A billing payment didn't go through. If a charge or renewal invoice is past due, your accounts are paused until the balance is settled. Updating your payment method and clearing the outstanding invoice from your billing page restores access.
Your subscription was cancelled or the plan ended. When a plan ends, the mailboxes attached to it are switched off. If you didn't mean to cancel, get in touch — we can help you restart the plan and look into bringing your existing mailboxes back.
A domain expired or is awaiting renewal. Domains that reached the end of their term show as "Awaiting Renewal"; an expired domain stops resolving and every mailbox on it stops sending (sequencers typically show a 422 or "domain unavailable" error even though IMAP may still work). Don't delete or re-add the domain — contact us with the domain names; see Renewing your domains and mailboxes.
Your account is over its domain or mailbox limit. If a subscription ended or was reduced while the domains stayed, the account can end up with more domains than slots; new domains then stay at "Ready" and their mailboxes don't activate. Contact us and we'll either adjust the plan or tell you what to remove.
A daily sending limit was exceeded. Mailboxes are automatically deactivated if they send more than 100 emails per day per mailbox in total (warmup + campaign + replies). To stay safe, keep warmup at 80 emails/day per mailbox, and once warmup (14 days) is complete, cap campaign sending (including follow-ups) at 15 emails/day per mailbox (roughly 95/day total, under the 100/day cap) — see What's the daily email limit per email account?
How to get reconnected
Open your billing page and check for any failed payment or unpaid renewal invoice, then update your payment method if needed.
If a renewal is outstanding, complete it so the affected domains and mailboxes can be reactivated.
After payment goes through, allow a little time for everything to reset before resuming your campaigns.
If your original warmed mailboxes don't come back automatically after reactivation, let us know — we'll work to restore your exact existing mailboxes rather than have you rebuild them from scratch.
Still stuck?
If your mailboxes or domains are still disconnected or missing after checking the above, contact our support team in the chat. Include the email address you use to log in and, if it's billing-related, your most recent receipt or invoice details so we can review your specific account and get you back up and running. Related: I paid but my subscription isn't showing in my account · My mailbox was deactivated.