Two common questions about existing Google Workspace mailboxes: how to stop forwarding, and what happens to the slot when you delete one. (For current availability of new Google Workspace mailboxes, see Google Workspace mailboxes: availability, provisioning, and "0 available" errors.)
Disabling external forwarding for a Google Workspace mailbox
A forwarding address is not mandatory. To stop forwarding, remove the forwarding address entirely:
Open the mailbox's settings in your Maildoso dashboard.
Find the forwarding settings for that mailbox.
Remove the existing forwarding address and save.
Once removed, the mailbox's Forwarding column on the Email accounts page shows a purple Not set badge — that's the expected state for a mailbox with no forwarding address, not a warning that something is wrong. If the change doesn't take effect, contact us with the mailbox address and we'll apply it from our side.
Reusing a slot after deleting a Google Workspace mailbox
When you delete a Google Workspace mailbox, its slot is returned to your plan's Google Workspace allotment and can be used to create a new Google Workspace mailbox (on any eligible domain):
Delete the mailbox you no longer need. Deletion is scheduled and can take some time, depending on how many mailboxes are being processed — it isn't instant. While it's queued, the mailbox may show Deletion scheduled · <date> as its status; a cancelled (rather than deleted) mailbox shows the same status and keeps working until the date shown — see Cancelling mailboxes — when they're removed and when billing stops.
Once the deletion completes, the freed slot appears in your available Google Workspace allotment and you can create a new mailbox in it.
Keep in mind that a recreated mailbox is a brand-new mailbox: its warmup and reputation history start from zero, and the old address can't be restored with its data once deletion has completed. If you only want to change the address of a Google Workspace mailbox, or the freed slot hasn't appeared after a reasonable wait, contact us with the mailbox address — see also Deleting, replacing, reducing, or cancelling mailboxes and domains.
A note on the "Admin" mailbox: on the Email accounts page, one Google Workspace mailbox per domain carries an Admin badge — it's the administrator (primary) user of that domain's Google Workspace. It works and is billed like any other mailbox. If you're about to delete the Admin mailbox while keeping other mailboxes on the same domain, mention it to support first so we can make sure nothing on that domain is affected.