Get Ready to Launch ReturnLogic

Set up your Shopify Integration
- Here are the 2-Steps in creating an integration between Shopify and ReturnLogic.

Add additional ReturnLogic Users
- Learn how to add and edit User Roles and Permissions on ReturnLogic

Returns – Originate Settings
- Set up your Product Rules
  - Product Rules prevent items from being returned by using existing product tags in your Shopify Account. If you do not already use product tags, you can find a Shopify app that allows you to mass tag products.
  - Here is more information about Product Rules
  - Take a guided tour to set up Product Rules
- Set up your Return Policy
  - Take a guided tour to set up your Policy Settings
  - Here you can customize your policy to match your specific Return Policy. Here are a few key ones to review in case you would like to make changes.
    Return Window
    Exchange Type
    Multi-Exchange Return Policy
    Exchange Inventory Threshold
    Exchange Product Exclusions
  - Here is more information about Exchange Product Exclusions
- Shipping
  - Add in your return shipping address – this will be the address on your return labels; required to save and publish all other settings
  - Here you can view the ReturnLogic Shipping types and edit descriptions. Also, if you would like to add a flat rate shipping fee you can set that amount.
  - If you would like to further adjust your shipping settings this help article shares how you can configure them
- Return Types
  - Here you can adjust your Return Types allowed (Refunds, Exchanges, Store Credit, and Warranty).
  - If your return type has a specific Return Period that is shorter than your main return window you can set it here.
- Support
  - Fill in all the information; this is required to be able to save and publish all other settings
  - If your shopper encounters an error while on your Return Center they will be shown this information

Collector Settings - Optional if you are using Collector
- Options
  - Choose whether or not you'd like the option to restock to Shopify.
  - Set your restock location - these are pulled from Shopify, so if the location you require is not showing up in ReturnLogic, add it in Shopify first.
    Learn more about adding a Restock Location
- Dispositions
  - Here you can add dispositions for your team to select from when they acquire a product in collector.
    If you would like to learn more about dispositions, please check out this article

Go Further with your Account

Notifications
- You can further customize the emails that your shoppers receive by adding additional information to the existing ReturnLogic Templates
- Learn more about customizing your notifications.

Return Reasons
- Return Reasons are the reason why your shopper is returning something. You can choose to further customize or add more to the existing ReturnLogic preset Return Reasons on your account.
- Here are two articles with more information about Return Reasons.
  - How to Set Up Return Reasons
  - How to Use Secondary Return Reasons to Collect the Most Actionable Product Feedback

Customize
- You can choose to further customize your Return Center through the Customize Settings. You can also launch using the preset ReturnLogic Return Center customizations.
- If you would like to customize further you can do so with CSS, JSON, HTML, and the fillable text fields.
- Here is more information on how to use CSS to brand your Return Center.
- You also have access to our API to unlock more possibilities

Get Comfortable with our Return Workflow in ReturnLogic

Here are some articles we recommend reviewing if you have questions about processing returns

Lastly, here is our entire help center database that is broken down by category.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.