Get Ready to Launch ReturnLogic
Set up your Shopify Integration
Add additional ReturnLogic Users
Returns – Originate Settings
Set up your Product Rules
Set up your Return Policy
Here you can customize your policy to match your specific Return Policy. Here are a few key ones to review in case you would like to make changes.
Multi-Exchange Return Policy
Exchange Inventory Threshold
Exchange Product Exclusions
Add in your return shipping address – this will be the address on your return labels; required to save and publish all other settings
Here you can view the ReturnLogic Shipping types and edit descriptions. Also, if you would like to add a flat rate shipping fee you can set that amount.
If you would like to further adjust your shipping settings this help article shares how you can configure them
Here you can adjust your Return Types allowed (Refunds, Exchanges, Store Credit, and Warranty).
If your return type has a specific Return Period that is shorter than your main return window you can set it here.
Fill in all the information; this is required to be able to save and publish all other settings
If your shopper encounters an error while on your Return Center they will be shown this information
Collector Settings - Optional if you are using Collector
Choose whether or not you'd like the option to restock to Shopify.
Set your restock location - these are pulled from Shopify, so if the location you require is not showing up in ReturnLogic, add it in Shopify first.
Here you can add dispositions for your team to select from when they acquire a product in collector.
If you would like to learn more about dispositions, please check out this article
Go Further with your Account
You can further customize the emails that your shoppers receive by adding additional information to the existing ReturnLogic Templates
Learn more about customizing your notifications.
Return Reasons are the reason why your shopper is returning something. You can choose to further customize or add more to the existing ReturnLogic preset Return Reasons on your account.
Here are two articles with more information about Return Reasons.
You can choose to further customize your Return Center through the Customize Settings. You can also launch using the preset ReturnLogic Return Center customizations.
If you would like to customize further you can do so with CSS, JSON, HTML, and the fillable text fields.
Here is more information on how to use CSS to brand your Return Center.
Get Comfortable with our Return Workflow in ReturnLogic
Here are some articles we recommend reviewing if you have questions about processing returns
Lastly, here is our entire help center database that is broken down by category.
We're here to help! Email us at firstname.lastname@example.org or use the live chat inside the platform with any questions or feedback.