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Setting up your Colissimo account
Setting up your Colissimo account

Colissimo required credentials and verification.

Nikhil Shikarkhane avatar
Written by Nikhil Shikarkhane
Updated over a week ago

yayloh has direct integration with Colissimo and entirely depends on your account setup. We require you to test the credentials at your end first and confirm that the parameters of your account setup for return shipment label generation are set correctly. The required credentials and their verification process are described below in more detail.

To set up a Colissimo account in yayloh, send the following information to support@yayloh.com :

  1. Colissimo account contract number

  2. Colissimo Password

  3. Example return shipping label

  4. Carrier rules

Credential specification

Colissimo account contract number

Usually, it is numeric, but it could be alphabetical in some cases. If the account number is a non-numeric alias please call Colissimo and get the correct numeric account number.

Colissimo Password

This is the password to your Colissimo account.

Example return shipping label

Send us one sample label for reference; we will use this to verify the test label that we generate.

Carrier rules

  1. Countries where we enable shipping label generation.

  2. Countries where we block shipping label generation.

Note- Check the countries listed in your Colissimo account set up. yayloh will be able to generate shipping labels only for those countries.

Verify your credentials

Before sending the credentials to yayloh team, you need to verify your credentials and your Colissimo set up. You can do it by reaching out to Colissimo. However, you can also test the credentials with the help of the Colissimo App on Shopify. The Shopify Colissimo App has a 14-day free trial.

Follow the steps below to test your credentials:

1. Download and install the Colissimo app from the Shopify app store.

2. Select the 14-day free plan.

3. Open the Colissimo App.

4.Click on configuration page and enter your credentials.

5. Select the relevant Colissimo settings and parameters.

6. Click on Check my connection settings. If the account credentials are correct, it will be verified.

Note- If you have recently signed up with Colissimo contract, it can take up-to 24 hours for the credentials to be activated.

Once they are verified you can send them to yayloh support team.

Additional information

You can use these loom videos (French) to verify the credentials via the Colissimo Application on the Shopify app store. The video titled - "Colissimo Shopify - Etape 1 & 2 - Configuration mon compte" should help you verify the credentials.

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