yayloh creates a return label for each return, using the carrier and route you've set up, and sends it to the customer by email.
Setting up carriers and routes? See Carriers & Routes: how it works. It explains how yayloh picks a carrier, and links to the setup guide for each carrier.
How the customer gets the label
yayloh emails (default): the label is sent in yayloh's return email. See Settings: E-mail templates.
Your own email tool: you can send the label through Klaviyo or Rule instead.
Good to know
Return checkout lets customers choose between several carriers for the same country. It's an add-on, so contact us to set it up.
Cross-border returns: make sure your products have HS codes and country of origin in your e-commerce platform. Using the same carrier for delivery and returns makes customs and VAT smoother.
Labels expire, usually after 28 days depending on the carrier. If a label expires, the customer may need a new one.
Default: Only label is generated per order even if the customer submits multiple requests. If the customer wants an extra label, the customer support can generate an extra return label vis the labels page.
Label not created? See Shipping label error troubleshooting.