A new section for Member Notes is now available in the Member's Profile.
What is Member Notes?
Member Notes is a feature in each member's profile that lets you store and track important information about that member — from random details to injury history and personal goals.
Notes appear at the top of the member's profile for easy access.
Types of Notes
General — Use this for miscellaneous info like Silver Sneakers numbers, emergency contacts, or anything that doesn't fit another category.
Injury — Use this to log injury details including a title, description, body area affected, recovery status (recovering or resolved), and clearance info (date and who cleared them).
Goal — Use this to track member goals.
Restriction — Use this as a way to track movement restrictions outside of injury - mobility restrictions, movement restrictions, etc.
Pinning Notes to the Check-In Kiosk
Injury and Restriction notes are automatically pinned to the check-in kiosk — no extra steps needed.
For General and Goal notes, you can choose to opt in to pin them to the kiosk when creating the note.
Pinned notes appear as a colored tag on the kiosk when a member checks into class, so coaches can click in and read the details before class starts.
New Addition (post-video creation) - Visible to Member
When setting up the note, you have the option to have the note show on the members dashboard
If selected, you also have the option to send an in-app notification to them
How to Add a Note
Go to the member's profile and click into Notes.
Select the note type (General, Injury, Restriction, or Goal).
Fill in the relevant details — title, description, status, body area, clearance info, etc.
If applicable, choose whether to pin the note to the check-in kiosk.
Save the note.
Resolving or Removing a Note
Go back to the member's profile and click into Notes.
Find the note you want to update and click Mark Resolved.
To view resolved notes, check the Show Resolved checkbox — resolved notes will appear in the list.