Great news! You can now greet every new member with a personal welcome message the first time they open the app. It’s a simple way to make new members feel at home and point them to their first steps, like booking a class or finishing their profile.
This guide walks you through setting it up, from writing your message to previewing it the way a member will see it
Before you start
Your welcome message is shown once to each new member, the first time they open the app after joining. Members who joined more than two weeks ago won’t see it, so you don’t need to worry about it popping up for your long-time members.
Step 1: Open the Welcome Message tab
Log in to Chalk It Pro at app.chalkitpro.com.
Go to Profile & Settings.
Click the Welcome Message tab at the end of the tab row.
You’ll see a “Not saved yet” badge in the top right corner until you save your message for the first time.
Step 2: Write your message
Click into the message box and type your greeting.
To make it personal, use the Insert buttons above the message box:
First name adds the member’s first name, so “Hey {{firstName}}” shows up as “Hey Jordan.”
Gym name adds your gym’s name automatically.
Use the toolbar to format your text with bold, bullet points, alignment and more.
Not sure what to write? Here’s an example you can copy and tweak:
"Hey {{firstName}}, welcome to the family! 🎉
We’re so glad you chose {{gymName}}. You’re in the right place, and we can’t wait to help you get started.
Your first week
Show up a few minutes early. A coach will say hello and show you around.
Wear what’s comfortable and bring a water bottle.
Everything can be scaled. Just tell your coach where you’re at, and they’ll take care of the rest.
Questions? Ask any coach. We’re happy to help. 💪"
Step 3: Add a photo or video (optional)
To add a photo: Click the camera icon next to Add a photo.
To add a video: Click Links in the toolbar and paste a YouTube link.
📝 Note: Videos need to be on YouTube. Upload your video there first, then paste the link.
Step 4: Pick your action buttons
Action buttons appear under your message so new members know exactly what to do next.
Scroll down to the Action Buttons section.
Check the box next to each first step you want new members to take:
Book a class
View today’s workout
Complete profile
Add payment method
📝 Note: Buttons for features your gym doesn’t use are hidden automatically. And if a new member still has a waiver, payment issue or required profile to finish, the app sends them there first, and your message points them to that step instead.
Step 5: Set the look & feel
In the Look & Feel section, you can make the message match your gym’s style:
Header photo: Click the camera icon to upload a photo of your gym or team. It shows behind your logo, and wide photos work best.
Brand color: This colors the header and the main button. If you’re not sure, leave it on App color.
Celebrate with confetti when it opens: Leave this checked for a fun little celebration when members open the message, or uncheck it to turn it off.
Step 6: Preview it as a member
Click Preview as a member at the bottom of the page. You’ll see your message just like a new member will, with their name filled in, your action buttons and confetti if it’s turned on.
Close the preview when you’re done to go back to editing.
Step 7: Save your message
Click Save Welcome Message. The badge at the top changes from “Not saved yet” to saved, and your message is live for new members.
How to turn it off
If you ever want to stop showing a welcome message, clear the text from the message box and click Save Welcome Message.
You’re all set! 🎉 Your new members will now get a warm hello, and a clear first step, the first time they open the app.