Customer FAQs

How do I reset my password?

  • Go to either the Enrollsy app on your phone OR the link provided by the company you are enrolled with (do not try to sign in or reset your password from enrollsy.com).

    • Click Reset Password. You should receive an email to reset your password. If you can't find the email, click here to troubleshoot.

How do I make a payment?

  • Click the hamburger menu (three lines stacked one on top of the other) in the top right, and then choose Payments. Click on Pay Balance. Select your amount and method of payment. If you need more details, see How to make payments in the Customer Portal.

How do I view Activities?

  • Click the hamburger menu (three lines stacked one on top of the other) in the top right, and then select Activities. Select the Enrollee whose timeline you want to see. Scroll down to see a list of activities by date.

How do I enroll?

  • Click the hamburger menu (three lines stacked one on top of the other) and then Enroll. You can also re-enroll an existing Enrollee. For more information, see How to enroll in Customer Portal/App.

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