Summary
Property types describe the kind of location you service, and target areas are the specific zones within each type where you apply materials. The two most common property types are Commercial and Residential. Inside each, you set the target areas — for example, a Loading Dock in a Commercial property, or a Bedroom in a Residential property. Applying the correct property type to a customer's location is critical so techs see the right target areas when completing a work order on the mobile app.
Key Points
Create a property type for each kind of location you service
Add target areas inside each property type
Assigning the correct property type to a customer location is essential for accurate service
How to Get to Property Types
From the top of the Navigation menu, click Settings (gear icon)
Under the heading Pest & Material Settings, click Property Types & Target Areas
How to Create a Property Type
Click the Add Property Type button in the upper right
Fill in the form:
Name — the property type (for example,
CommercialorResidential)Description — an optional note about this type
Hidden — check to keep this type from being used going forward
Default Property Type — check to make this the default for new locations
Click the dark grey Add Property Type button to save
How to Add target areas
Click the property type you just created
On the next page, click Add Target Area in the upper-right corner
Fill out the Form:
Area Name — the zone where material is applied (for example,
Stairwells)Parent Area (Optional) — leave as None (Root Level) for a standalone area, or select a parent to nest this area under a larger one
Click the green Add Area button to save your progress
Why the correct property type matters
Important note: If you arrive at a commercial site but the location's property type is accidentally set to Residential, you won't be able to apply the correct target areas. You'll see residential zones (bedrooms, kitchens, closets) instead of commercial ones (loading docks, break rooms, dumpsters). Always confirm the property type on the customer's Location page.
For ideas on target areas for different property types, see Property Types and Their Target Areas.
Important note: Anytime you change something in Settings, your techs must Reload Data in the mobile app to see the change.
Need more help? Reach out to Fieldwork support, and we'll be happy to walk you through these settings.