Summary
Conditions are the observations your technicians share with customers about what they see — the cause of your recommendations. If a condition is the problem, the recommendation is the fix. For example, if a tech finds a trail of food debris from the kitchen to the living room sofa, that's the condition; "sweep or vacuum daily" is the recommendation. Match your conditions to your recommendations so there's a logical flow.
Key Points
Create a condition for each common problem your techs observe
Pair conditions with matching recommendations
Conditions appear on the mobile app for techs to select in the field
How to Get to Conditions
From the top of the Navigation menu, click Settings (gear icon)
Under the heading Pest & Material Settings, click Conditions
Create a condition
Click the New Appointment Condition button in the upper right
Enter the Condition Name
Click the green Create Appointment Condition button to save
Examples
Common conditions include:
Clogged Drains
Excessive Food Debris on Counters & Floors
Gaps in Doors / Windows
Poor Sanitation
For more ideas, see our Help Center article Sample Conditions.
Important note: Anytime you change something in Settings, your techs must Reload Data in the mobile app to see the change take effect.
Need more help? Reach out to Fieldwork support, and we'll be happy to walk you through these settings.