Commute planner, allowances, public transport and budget
How can I see my km allowances?Find out where you can find your km allowances in the platform
Why is my km allowance "pending"?Find out why your KM allowance has the status "pending".
Why can't I add my commute?Having trouble adding your commute trip?
Why can't I edit the benefits in my Mobility Hub?Find out how the benefits in the Mobility Hub work in this article.
Why is my distance different for the same ride?The same route can have a different distance, depending on a few factors.
I don't agree with the distance calculated by the tool.What to do if you don't agree with the distance of your commute.
Why is it interesting to receive a bike allowance through your legal mobility budget?Find out why it is interesting to receive a bike allowance through your legal mobility budget.
I always make the same trip. Should I add the same trip everyday in the calendar?How to have your trips in the commute planner appear automatically.
How to edit a trip?How can you edit a scheduled trip in the commute planner?
How and why to add a trip to your favourites?How to use the "add to favorites" feature in Mbrella.
How can I repeat my trips automatically?
How to add a waypoint to my trip?Making a pitstop? Don't worry, you can add this to your commute!
How to register a trip to work in Mbrella?How to use the commute planner in Mbrella
How to add a commute trip in the Mbrella mobile app?How to enter a trip in the application.
Mobility Budgets
The general principles and frequently asked questions about the Legal, Flex and Business mobility budget
Which document should I attach to my expenses?Adding your expenses in Mbrella is easy. But what proof does the law require for each expense in the legal mobility budget?
What is the difference between expenses and allowances?A Mbrella starter's guide for Securex customers
Why did I not receive an expense reimbursement on my payslip?Check your expense's payroll status
Why is my expense still pending?Your admin did not yet approve it
Ordering public transport subscriptionsYour mobility manager first has to give you access
Overview of available public transport productsFind an overview of all the available public transport products in Mbrella here
Why is my subscription order on "Pending"?
How to renew a public transport subscription
How to terminate my public transport subscription
What to do when your MOBIB card will expire soon?
I lost My Mobib card what do I need to do?
STIB/MIVB - Order a Brupass 10 (XL)Read here how you can order a Brupass from STIB on Mbrella
STIB/MIVB - When and how will I receive my subscription?
STIB/MIVB - When and how will I receive my Brupass (XL)?
STIB/MIVB - My monthly subscription is expiring, what now?Annual STIB subscriptions are renewed automatically but monthly subscriptions need to be actively renewed. Why make it easy, right?! 🤷🏽♀️
STIB/MIVB - Order a subscription
STIB/MIVB - Order a 75 journey pass
SNCB/NMBS - When and how will I receive my train subscription?
SNCB/NMBS - Order a classic subscription
SNCB/NMBS - Order a City Pass
SNCB/NMBS - What is the ideal train subscription for me?Find the best train subscription for your commute
SNCB/NMBS - What is the Flex subscription?SNCB solution for all remote workers
SNCB/NMBS - Order a Flex subscription
SNCB/NMBS - When and how will I receive my train Flex subscription?
SNCB/NMBS - Order a Railease
De Lijn - Order a subscription
De Lijn - When and how will I receive my subscription?
De Lijn - My subscription is expiring, what now?You took a subscription from De Lijn and it's soon coming to an end. How can you make sure you don't go a day without a bus pass?
TEC - When and how will I receive my subscription?
TEC - Order a subscription
How can I see the subscriptions on my MoBIB card?You're not sure of the number of trips remaining on your subscription or when it expires? This article is for you