My Profile
Personal account settings and family management, for any PLAI user.
20 articles
Settings
App-level preferences: password, language, calendar sync, and privacy information.
- Understanding Your Settings ScreenA tour of PLAI's Settings screen, covering biometric login, and the Log Out and Delete Account actions.
- Viewing PLAI's Privacy & Legal InformationWhere to find PLAI's Privacy & Legal information.
- How to Change Your Password from SettingsStep by step guide to changing your PLAI password proactively from Settings, including the current-password check and OTP verification.
- How to Delete Your PLAI AccountLearn how to delete your PLAI Sport account, including how to handle outstanding payments and what to do if you're the last full admin at your club.
Managing Your Profile
Editing personal details, medical information, documents, and emergency contacts.
- Viewing Your ProfileWhat's on your PLAI profile screen, including personal details, medical alerts, Family Tree, documents, and emergency contacts.
- How to Edit Your ProfileStep by step guide to updating your name, phone number, date of birth, or gender on your PLAI profile.
- How to Update Your Profile PictureStep by step guide to uploading or changing your profile picture on PLAI, including supported formats and size limits.
- How to Manage Emergency ContactsStep by step guide to adding, editing, and removing emergency contacts on your PLAI profile, including the rules around the Primary contact.
- How to Update Your Medical InformationStep by step guide to adding medical considerations and allergies to your PLAI profile so clubs and emergency contacts can be aware of your health needs.
- How to Add and Manage Documents on Your ProfileStep by step guide to uploading medical history, certificates, and other documents to your PLAI profile, including file limits and how to remove one.
- How to Verify Your Email AddressStep by step guide to verifying a new email address on PLAI using the 6-digit code sent to your inbox.
Managing Your Family Tree
Adding, editing, and removing linked children's profiles.
- Understanding What You Can Do for Your Child on PLAINow that your child's profile is set up, learn how to join clubs, register for memberships, respond to events, and manage their profile on PLAI.
- Viewing Your Family TreeHow to view your children's profiles in PLAI, including linked guardians, emergency contacts, documents, and medical information for each child.
- How to Edit a Child's ProfileStep by step guide to updating a child's name, date of birth, gender, relationship label, or medical considerations in your PLAI Family Tree.
- How to Delete a Child's ProfileStep by step guide to deleting a child's profile from your PLAI Family Tree, including what happens if they have outstanding payments.
- How to Update or Delete a Child's Emergency ContactStep by step guide to editing or removing an emergency contact from your child's PLAI profile, and the rules protecting the Primary contact.
Guardian Invitations & Merging Profiles
Co-managing a child's profile with another guardian, and resolving duplicate profiles.
- Accepting a Guardian Invitation as a New PLAI UserStep by step guide to accepting an invitation to co-manage a child's profile on PLAI when you don't have an account yet.
- Accepting a Guardian Invitation as an Existing PLAI UserStep by step guide to accepting an invitation to co-manage a child's profile on PLAI when you already have an account.
- How Merging Duplicate Child Profiles WorksHow PLAI detects and merges duplicate child profiles when two guardians have separately added the same child, and what happens to their data.
- How Duplicate Club Memberships Are Resolved During a MergeWhat happens to duplicate club memberships, payments, and autopay when two child profiles for the same child are merged on PLAI.