Yes, you can change your username at any time, but it comes with a few critical side effects that require serious consideration before you hit save.
Because your username is tied directly to your shop's web address (yourusername.darkroom.com), changing it will instantly impact your live storefront.
Crucial things to know before changing:
Broken Links: Your old URL will stop working immediately. You will need to manually update your website links, social media bios, and marketing materials to reflect your new name.
Lost Username: The moment you abandon your old username, it becomes instantly available for anyone else on the platform to claim.
Temporary Checkout Downtime: It can take up to 24 hours for our system to fully update your new domain across our payment networks. During this window, customers may experience checkout errors.
You can use letters, numbers, and hyphens in your username. Underscores are not allowed because they conflict with our checkout system and can disrupt your transactions.
If you've weighed the risks and still want to move forward with a rebrand, you can update your username directly inside your account settings.
⚠️ Planning a change? We highly recommend changing your username during your lowest-traffic hours (like late at night) to minimize any disruption to potential buyers while the checkout system updates.