When you place an order, we hold it for a 12-hour window before automatically routing it to our print partners. During this period, you can make minor address adjustments or cancel your order entirely.
What Can Be Changed Within 12 Hours?
1. Minor Address Changes
If you need to update your delivery address, you can make minor edits directly within the 12-hour window:
Allowed updates: Adding a missing street number, fixing typos, or updating the city and ZIP code.
Country changes: The shipping destination country cannot be changed. If you need to ship to a different country, you must cancel the order and place a new one.
2. Item, Size, or Quantity Changes (Requires Cancellation)
To add additional items, change sizes, swap images, or update the destination country, you must cancel the original order and submit a new one with the correct items.
How to Edit or Cancel Your Order (Within 12 Hours)
Open your Order Confirmation email and click the link to your Order Details page.
Click the Verify button.
Enter the email address associated with the order to verify ownership.
Select Edit Address to make minor updates, or click Cancel Order if you need to start over with new items or sizes.
Orders Placed More Than 12 Hours Ago
Once the 12-hour grace period passes, your order is automatically sent to our production queue and printers. Because items enter production immediately, orders older than 12 hours cannot be changed, canceled, or refunded.
For full details on eligible cancellations, print quality guarantees, or damaged goods, please review our Return, Refund, and Cancellation Policy.