Darkroom operates as a print-on-demand platform, meaning we hold no pre-made inventory. Every individual print is custom-made specifically for you the moment your order is placed.
Because your print is entirely custom, we cannot offer returns, refunds, or cancellations once an item has entered production.
Here is a breakdown of how the process works and what options are available to you:
🔄 Returns & Refunds
All Sales Are Final: Because each piece of artwork is custom-printed on a per-order basis, we are unable to accept returns or offer refunds if you change your mind or select the wrong size.
Damaged or Incorrect Items: If your order arrives damaged, defective, or contains the wrong print due to a production error, please contact our support team immediately with photos of the item. We will gladly issue a free replacement print to make it right!
🛑 Cancellations & Order Modifications
New orders have a window of around 12 hours before changes are no longer possible. During this period, you can manage modifications directly from your Order Details page.
Within 12 hours of placing your order, you can view your Order Details page to update minor address details (street number, city, or ZIP code) or cancel the order entirely.
To add items, change print sizes, or change the destination country, you must cancel your order within the 12-hour window and submit a new one.
Once the 12-hour grace period passes, your order is automatically sent to the print floor and production begins immediately. Orders older than 12 hours cannot be changed, canceled, or refunded.
For step-by-step instructions on how to access your order page, see How to Cancel or Modify an Order.