All Collections
Customer Portal
All the resources you need as an Account Holder/Enrollee to use Enrollsy
General Overview
Overview of the customer portal and FAQs asked by customers
How to Contact Support as a CustomerIf you or your child is enrolled in a company that uses Enrollsy, read on!
How to Fill Out Additional Information in your AccountIf you are a Customer or Account Holder, learn how to access your Enrollsy account
FAQs Asked By Customer/Account HoldersFrequently Asked Questions Company Account Holders ask answered
Customer Enrollment FAQAnswering frequently asked questions about the enrollment process
Intro to the Enrollsy Customer PortalEnrollsy's Customer App allows for ongoing interaction and engagement
How to Cancel a Class as a CustomerLearn how to cancel a Class in the Customer Portal
Signing in
How to log into the customer portal
How to Log In to the Customer PortalGet started in Enrollsy by downloading the app and getting logged in
How to Reset a Customer PasswordForgot your Enrollsy password? Here's how to reset it.
FAQs on Account Holder Log-InFrequently Asked Questions by Account Holders or Customers about signing in
How to Set Up or Reset Kiosk PIN (Customer Portal)Learn how Account Holders can reset the Kiosk PIN within the Customer app
Enroll
How to enroll in the customer portal
How to Enroll and Re-Enroll in the Customer PortalAn overview of how to enroll and/or re-enroll a student in the Enrollsy Enroll Form.
Can I Enroll If I Have an Enrollsy Account?A current Account Holder can use their Enrollsy email address to enroll again
How to Enroll Again in the Enrollsy Customer AppThree steps to enrolling an existing Student into a different Program within the app
Accounts & Payments
How to access account information and make payments in the customer portal
How to Edit Account Information in the Customer PortalAn overview of how to make payments, view Transaction History, and update payment information.
How to View Your Financial AccountLearn about how to read the Transaction History in Enrollsy
How to Print a Payment ReceiptCustomers can easily print a receipt in the Customer Portal
How to Make Payments in the Customer PortalFind out how to pay one or more invoices or make a custom payment
How to View/Print Transaction StatementsLearn how to print year end tax statements in the Customer Portal
How to Change your Card/Bank InformationLearn how to add or change your payment information in the Customer App
How to Purchase a Gift CardGift Cards can be purchased upon enrollment or in the Customer App
Texting
About SMS texting
How to View and Respond to SMS Text MessagesLearn how to view and respond to messages sent from Enrollsy
How to Opt-Out or Opt-In to SMS TextsHere's what to do to no longer recieve text messages from Enrollsy
How to Send Text Messages to InstructorsFind out how Account Holders can send texts to Instructors
Documents
How to access documents as a customer
How to Download or Upload a DocumentLearn how to upload required documents in the Enrollsy Customer App
How to Receive and Complete E-signature DocumentsLearn how to sign Documents from Enrollsy
Troubleshoot E-signature RequestsReasons why you may be getting a "signature request closed" error
Activities
How to view and post activities in the customer portal
How to View Shared ContentLearn how to view Activities and Content in the Customer App
How to Check-In/Out in the Customer PortalThe steps to checking in/checking out Enrollees in Enrollsy
How to View and Log ActivitiesLearn how to find and view Activities and log Activities in the Customer Portal
How to Check-In/Out as a Customer on a KioskThe steps to checking in/out using a Kiosk as a Customer