Feedback Management
Help articles related reviews and survey
35 articles
- How to manage users: invite teammates, roles, and location accessSee everyone on the account; add users; assign roles and locations; reset passwords; edit or remove users; and read Review or Listing app access from each row—when your role allows.
- How to add a new location or business?Create a master location or a sub-location under an existing one, fill in address and Review Bridge URL details, optionally import from Google, and stay within your location license limit.
Customers
Track every customer you've invited
- Invited customers: view, search, and manage invitationsLearn how to find customers you've invited, check their review status, stop or restart invitations, and view activity history.
- Bulk import: upload customer lists and send invitations at scaleUpload a CSV of existing customers and send review invitations to everyone on it at once, by email or SMS.
Reviews
Manage reviews and private feedback
- Feedback inbox: read, reply, and act on customer feedbackRead private messages from customers who gave low scores, reply by email, and decide what to do with each piece of feedback.
- My reviews: read, reply, share, and manage customer reviewsLearn how to read customer reviews from every connected platform, reply with help from AI, share reviews, and add manual reviews.
- Review invitation automation: send, track, and manage campaignsManage your review invitation campaigns, monitor email and SMS performance, and pause or enable individual messages.
Automation
Automate review invitations, tune your campaigns, and understand how email and SMS perform.
- Invitation automation: send, track, and manage campaignsManage your review invitation campaigns, monitor email and SMS performance, and pause or enable individual messages.
- Automation settings: configure email, SMS, and campaign linksConfigure your invitation sender name, sending address, SMS credentials, stop conditions, and where invitation links take customers.
Analytics
Track review and invitation performance by period, location, and platform, then export to a spreadsheet.
QR Code
Create QR codes, register stands and cards, and track scans.
Setup
Connect review platforms, Review Bridge, kiosk, branding, and notifications.
- Review Bridge settings: control flow, languages, and review platformsChoose how customers move through Review Bridge—NPS, stars, or direct platforms—set languages, and manage which sites appear and in what order.
- Review Bridge customization: edit screens, copy, and language versionsChange the text and layout customers see on each Review Bridge step—per language—and reset copy to defaults when you need a clean slate.
- Review Platform: connect review sites and integration levelsLink the review sites your customers use, and understand which platforms have deeper GiveMe5 integration versus lighter connections.
- Kiosk page: collect on-site reviews on a tablet or shared deviceRun a full-screen, self-service flow so customers can rate you and leave reviews at the counter.
- How to set your company logo and brand style: favicon, share image, and email buttonsUpload your logo and visuals, tune how call-to-action buttons look in emails, set an Open Graph share image, and choose the voice used for AI-assisted text—all per location.
- How to set up review email notifications: who gets them and how oftenAdd the addresses that should receive review alerts and digests for each location, then choose instant summaries or daily, weekly, or monthly rollups.
Survey
Build branded surveys, publish them to the right locations, and review responses and analytics in one place.
- Surveys: list, builder, reports, and live linksSee all your surveys in one place, filter and search, open the builder or analytics, and manage draft, active, and paused surveys.
- Survey builder: design your survey end to endConfigure the full respondent journey, preview on desktop or phone, save drafts, and publish when you are ready.
- Custom domain for the Survey appHost surveys on your own subdomain after DNS verification — links and previews switch from the default GiveMe5 survey host to your brand.
- Data mapping: build survey URLs with query parametersName a mapping, wire URL parameters to contact fields and locations, preview the final URL pattern, and reuse the same structure in invitations and QR.
- Survey reports: filters, tabs, and who can see which locationsOpen analytics for a survey, narrow results by location, dates, channel, and version, then drill into overview KPIs, questions, responses, and AI insights.
White-label
Brand your portal, domains, and email.
- White label: BrandingSet your agency platform name, colors, and logo assets that the product uses for white-label theming.
- White label: Domain setupPoint Review app (and, when available, Listing app and Survey app) at your own hostnames using DNS verification.
- White label: Email setupVerify a sending domain so invitation and campaign email can align with your agency’s From domain and authentication records.