Who is this article for?
This article is for drivers who need to swap containers at a given stop; dropping off and/or picking up a container at a customer’s location. When your driver records the swap in Hauler Hero Road, your container inventory is updated so that it stays accurate without needing someone to reconcile it in office.
The overall process is straightforward:
Ensure your containers are recorded in your container inventory
Make sure the stop’s action is Swap
In Hauler Hero Road, pick the contain you’re swapping from your inventory
Confirm the swap
Before we start
Make sure your containers are recorded in your inventory.
The container your driver drops off is picked from your yard inventory, so you’ll need at least one available container of the right type in a yard. If you haven’t yet setup your container inventory, start with:
If you track your containers by serial numbers, turn on serialization for that container type. See:
The stop’s action must be “Swap.”
This is set up in Hauler Hero CRM.
How do I change a stop’s action to Swap?
From Hauler Hero Road, open the stop and select its container.
In the stop’s details, tap the action button (the stop’s current action), then tap Swap.
This setups the stop for a Swap.
How do I swap the containers?
On the stop, find the container and tap the arrow to its left to open its inventory.
You’ll see two rows labeled Inventory.
The first one, which will start empty, is the container you want to drop off from the truck.
The second one, which will have the container currently at your customer’s location, is the container you want to pick up.
On first Inventory row, click Go to Inventory. Find the container you want to drop off.
Use Search Inventory and/or filter by Bin Type and Yard Site.
Keep Available toggled to see only containers you can use.
Tap the container you want to use. For containers without serial numbers, set a Quantity.
Tap Confirm and the container you chose will now occupy the formerly empty row.
If you’re using a serialized container, and you’d like to double-check the container, tap the Scan icon to scan the serial.
If it doesn’t match, you’ll see “Serial Mismatch” with the serial you scanned versus the one Hauler Hero Road expected.
Tap Confirm at the bottom to record the swap.
Note: Remember to confirm the swap before you complete the stop; else the container change will not be recorded.
What if I’m not dropping off a container?
Tap Skip on the top row (the first Inventory row), then the green Checkmark confirm button. This records only the pickup.
What if the container at the site isn’t the one listed?
Tap the container on the bottom row, then Go to inventory. Select the container that’s actually there, then confirm as usual.
How do I cancel a swap?
Tap Cancel at the bottom of the inventory section. This cancels both the drop off and the pickup.
Why can’t I tap the inventory’s Confirm button?
Confirm under the inventory rows will be greyed out until the top row has selected a container from your inventory. Pick a container, or skip, if you aren’t dropping one off.
Why don’t I see any containers in my inventory?
Tap Clear to remove any filters.
If nothing shows up still, then there are no free containers of that type in your yards. Ask your office to add or free up containers in Inventory.
Feedback? Questions?
We'd love to hear your feedback to help us improve your experience. Please submit feedback through the chat bubble or email to support@haulerhero.com.