The public charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
The home charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
How to start a charging session with Mbrella Charge?Find out how to start a charging session with Mbrella Charge using a physical pass or the mobile app.
How to start a session through a QR code?Start a charging session with Mbrella Charge using a QR code by scanning the code via the mobile app to activate the charging station.
How long does it take for a session to start?Charging sessions with Mbrella Charge usually start right away, but app updates might be delayed.
My session doesn't start, what are the reasons and what should I do?If your charge session fails to start, check for authentication, compatibility, or connection issues.
My charging session doesn’t end, what should I do?
My session is not visible in the charging history, why is that?
How to find the charging stations that are compatible with my car?Find easily in the Mbrella App the compatible charging stations!
How can I charge my car on the stations that are not compatible with my Mbrella Charge pass?
Which charging cable should I use with my EV?
Can I start and stop my charging session from a distance ?Of course, but keep in mind a few things to do remote start and strop!
Do I have to stop charging through the app or can I simply unplug my car?Unplug my cable to stop charging my car, yes you can without any risk!
Connector 'unavailable' in the app while it's available on the physical device.Here a few tips if the connector status is 'unavailable'
In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
Where can I find a connector identifier - Atlante
Charging via mobile app, how does it work
Where can I find a connector identifier - ENGIE Vianeo
Where can I find a connector identifier? - Total Energies
Are you connected to all the charging networks?
Where can I find a connector identifier? - ElectraWhere to find a connector identifier for Electra.
Which payment methods do you accept?
Where can I find a connector identifier? - DrivecoWhere to find a connector identifier for Driveco.
Where can I find a connector identifier? - PowerdotWhere to find a connector identifier for Powerdot.
Where can I find a connector identifier ? - Blink charging (previously Bluecorner)Where to find a connector identifier for Blink Charging?
How much will I pay to charge my car at home?
Where can I find a connector identifier ? - TotalEnergies fast chargerWhere to find a connector identifier for TotalEnergies (fast charger)
How much will I pay to charge my car at the office?
How much will I pay to charge my car at a public stations
Where can I find a connector identifier ? - EngieWhere to find a connector identifier for Engie
Where can I find a connector identifier ? - IonityWhere to find a connector identifier for Ionity
Where can I find a connector identifier ? - Mobility Plus
Where can I find a connector identifier? - TotalEnergies (normal public charger)Where to find a connector identifier for TotalEnergies (normal public charger).
Where can I find a connector identifier - SparkiWhere to find a connector identifier for Sparki.
Beware of QR codes on charging stationsWhy you should never scan a QR code through your phone app.
Connected cable - I can't activate my charging cable. What can I do?
Can my connected Cable communicate with my solar panels?Yes, you can, thanks to an in-app purchase via the NRGKick application.
My connected cable no longer sends sessions to the portal
I can't stop my charging session through the app.What to do when you can't stop your charging session through the app?