My Mbrella Charge AccountYour Mbrella account, full of key information!
My expenses in Mbrella ChargeDiscover a detailled overview of your Mbrella charge expenses in your account!
My employer's access to my expensesYour employer will have access to the details of your charging sessions to assure a good treatment of your expenses.
How to charge ?Choose to use your physical pass or your Mbrella Charge app to start a charging session, based on your preferences.
Order a Mbrella Charge passFind out what you have to do to order an Mbrella Charge pass in this article.
When will I receive my Mbrella Charge card?Worried about when you will receive your Mbrella Charge card? Then this article will put your mind at ease?
I haven't received my Mbrella Charge cardNo worries! In this article we explain what to do when your Mbrella Charge card hasn't been delivered yet!
Activate my Mbrella Charge cardFollow the steps in this article to activate your physical Mbrella Charge pass.
I can't activate my Mbrella Charge cardHaving issues with activating your Mbrella Charge pass? This article explains what could be the reason and what you should do.
My Mbrella Charge Card doesn't workFind out what you need to do if your charge pass is not working.
Loss of my Mbrella Charge cardLost your charging pass? Find out what you can do in this article.
My Mbrella Charge pass has been deactivatedHas your Mbrella Charge pass been deactivated and you don't know why? Let's figure it out in this article.
In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
Can I use D'Ieteren Energy by Mbrella with my Tesla?Read this article if you want to know everything about charging your Tesla with D'Ieteren Energy by Mbrella.
Settings of your Mbrella Charge AppRead this article to see which settings you can change & how.
Why do I need to link a payment method ?This page clarifies why a payment method is requested.
Login issues, what should I do?Read this article if you have issues with logging into the Mbrella Charge App.
Connect my car to the Mbrella Charge AppSee the state of charge of your car and how much energy has been added during a charging session
Add my home charger in the Mbrella Charge AppConnect your home charge to your Mbrella Charge App !
Map of Mbrella Charge compatible stations?
Navigate (GPS) with the Mbrella Charge App ?The Mbrella Charge App is compatible with all major navigation apps
Compatibility with Apple Carplay and Android Auto?It's not, but that's a very deliberate choice. Read more in this article!
How to consult my charging history?Have a detailed overview of your charging history
Start a charging session with Mbrella ChargeFind out how to start a charging session with Mbrella Charge using a physical pass or the mobile app.
Charging via mobile app, how does it work
My session doesn't start, what are the reasons and what should I do?If your charge session fails to start, check for authentication, compatibility, or connection issues.
My charging session doesn’t end, what should I do?
How can I charge my car on the stations that are not compatible with my Mbrella Charge pass?
How long does it take for a session to start?Charging sessions with Mbrella Charge usually start right away, but app updates might be delayed.
Can I start and stop my charging session from a distance ?Of course, but keep in mind a few things to do remote start and strop!
I can't stop my charging session through the app.What to do when you can't stop your charging session through the app?
Do I have to stop charging through the app or can I simply unplug my car?Unplug my cable to stop charging my car, yes you can without any risk!
Connector 'unavailable' in the app while it's available on the physical device.Here a few tips if the connector status is 'unavailable'
Are you connected to all the charging networks?
My session is not visible in the charging history, why is that?
How to add a payment method?Here's a step-by-step guide on how to add a payment method
How to change my invoicing information?Information on how to change your invoicing information
I can’t modify my payment method
How does billing work?
Cannot find the receipt or the invoice?
Why was I charged prepayment before the charging session?
Unable to pay an invoice
Can I have more info on my invoice or dispute the cost of a charge?
Why do I have to pay for some charging costs myself?If your company activated the "split billing" feature, you have to pay some charging costs yourself.
Why my cost is under the status 'completed' and not 'validated' ?Read this article to understand the status that you're charging expense has.
How much will I pay to charge my car at a public stations
How much will I pay to charge my car at the office?
How much will I pay to charge my car at home?
Find a connector identifier
Information about the charging station
Where can I find a connector identifier - SparkiWhere to find a connector identifier for Sparki.
Where can I find a connector identifier? - TotalEnergies (normal public charger)Where to find a connector identifier for TotalEnergies (normal public charger).
Where can I find a connector identifier ? - Mobility Plus
Where can I find a connector identifier ? - IonityWhere to find a connector identifier for Ionity
Where can I find a connector identifier ? - EngieWhere to find a connector identifier for Engie
Where can I find a connector identifier ? - TotalEnergies fast chargerWhere to find a connector identifier for TotalEnergies (fast charger)
Where can I find a connector identifier ? - Blink charging (previously Bluecorner)Where to find a connector identifier for Blink Charging?
The public charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
Where can I find a connector identifier - Atlante
Where can I find a connector identifier - ENGIE Vianeo
Where can I find a connector identifier? - Total Energies
Where can I find a connector identifier? - ElectraWhere to find a connector identifier for Electra.
Where can I find a connector identifier? - DrivecoWhere to find a connector identifier for Driveco.
Where can I find a connector identifier? - PowerdotWhere to find a connector identifier for Powerdot.
Where can I find a connector identifier - ShellWhere to find a connector identifier for Shell.
The home charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
How does dynamic load balancing work?Learn more about dynamic load balancing
Will energy from my home battery be used by the charging station?What about energy from my home battery?
What if my partner needs to use my home charging station (or the other way around) ?Cost allocation when employees and their partners use a shared home charger with different company charging cards.
How is the reimbursement amount for home charging calculated?
When will my home charging be refunded?
How will my home charging be refunded?