Do I have to use a pass to charge, or can I use my phone as well?Not a fan of physical cards? No problem!
Do I have to use a physical pass or can I just use my phone?Choose to use your physical pass or your Mbrella Charge app to start a charging session, based on your preferences.
Where can I get the Mbrella Charge mobile application?
How can I connect my car to the Mbrella Charge App?See the state of charge of your car and how much energy has been added during a charging session
Can I navigate (GPS) with the Mbrella Charge App ?The Mbrella Charge App is compatible with all major navigation apps
How can I see a map of Mbrella Charge compatible stations?
Why are some charge points not shown on the map?Read why some charge points might not be visible on the map.
How to consult my charging history?Have a detailed overview of your charging history
How to add my home charger in the Mbrella Charge App?Connect your home charge to your Mbrella Charge App !
How can I filter on Fast Chargers?
Why do I need to link a payment method if my employer is paying ?This page clarifies why a payment method is requested.
Is Mbrella charge compatible with Apple Carplay and Android Auto?It's not, but that's a very deliberate choice. Read more in this article!
In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
How can I change the language of the app?Read this article if you want to change the language of the Mbrella Charge mobile app.
Why my cost is under the status 'completed' and not 'validated' ?Read this article to understand the status that you're charging expense has.
I encounter login issues, what should I do?Read this article if you have issues with logging into the Mbrella Charge App.
Change the settings of your Mbrella Charge AppRead this article to see which settings you can change & how.
How can I connect the Mbrella Charge app to my calendar?Read how the Mbrella Charge App can automatically suggest charging stations based on your upcoming appointments
I didn't receive my Mbrella Charge card yet, what do I do now?No worries! In this article we explain what to do when your Mbrella Charge card hasn't been delivered yet!
Can I order several Mbrella Charge passes on my accountDo you want to have order multiple Mbrella charge cards? Let's figure out in this article if this is possible!
When will I receive my Mbrella Charge card?Worried about when you will receive your Mbrella Charge card? Then this article will put your mind at ease?
What should I do if my Mbrella Charge pass isn't working?Find out what you need to do if your charge pass is not working.
How do I activate my physical Mbrella Charge pass?Follow the steps in this article to activate your physical Mbrella Charge pass.
What should I do if I lost my Mbrella Charge pass?Lost your charging pass? Find out what you can do in this article.
Are there costs for the Charging Pass?
How do I order an Mbrella Charge pass?Find out what you have to do to order an Mbrella Charge pass in this article.
I cannot activate my Mbrella Charge pass.Having issues with activating your Mbrella Charge pass? This article explains what could be the reason and what you should do.
My Mbrella Charge pass has been deactivatedHas your Mbrella Charge pass been deactivated and you don't know why? Let's figure it out in this article.
The public charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
The home charging station doesn't work, what to do?A guide on troubleshooting charging station issues, from checking basic connections to contacting customer support.
How to start a charging session with Mbrella Charge?Find out how to start a charging session with Mbrella Charge using a physical pass or the mobile app.
How to start a session through a QR code?Start a charging session with Mbrella Charge using a QR code by scanning the code via the mobile app to activate the charging station.
How long does it take for a session to start?Charging sessions with Mbrella Charge usually start right away, but app updates might be delayed.
My session doesn't start, what are the reasons and what should I do?If your charge session fails to start, check for authentication, compatibility, or connection issues.
My charging session doesn’t end, what should I do?
My session is not visible in the charging history, why is that?
How to find the charging stations that are compatible with my car?Find easily in the Mbrella App the compatible charging stations!
How can I charge my car on the stations that are not compatible with my Mbrella Charge pass?
Which charging cable should I use with my EV?
Can I start and stop my charging session from a distance ?Of course, but keep in mind a few things to do remote start and strop!
Do I have to stop charging through the app or can I simply unplug my car?Unplug my cable to stop charging my car, yes you can without any risk!
Connector 'unavailable' in the app while it's available on the physical device.Here a few tips if the connector status is 'unavailable'
In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
Where can I find a connector identifier - Atlante
Charging via mobile app, how does it work
Where can I find a connector identifier - ENGIE Vianeo
Where can I find a connector identifier? - Total Energies
Are you connected to all the charging networks?
Where can I find a connector identifier? - ElectraWhere to find a connector identifier for Electra.
Which payment methods do you accept?
Where can I find a connector identifier? - DrivecoWhere to find a connector identifier for Driveco.
Where can I find a connector identifier? - PowerdotWhere to find a connector identifier for Powerdot.
Where can I find a connector identifier ? - Blink charging (previously Bluecorner)Where to find a connector identifier for Blink Charging?
How much will I pay to charge my car at home?
Where can I find a connector identifier ? - TotalEnergies fast chargerWhere to find a connector identifier for TotalEnergies (fast charger)
How much will I pay to charge my car at the office?
How much will I pay to charge my car at a public stations
Where can I find a connector identifier ? - EngieWhere to find a connector identifier for Engie
Where can I find a connector identifier ? - IonityWhere to find a connector identifier for Ionity
Where can I find a connector identifier ? - Mobility Plus
Where can I find a connector identifier? - TotalEnergies (normal public charger)Where to find a connector identifier for TotalEnergies (normal public charger).
Where can I find a connector identifier - SparkiWhere to find a connector identifier for Sparki.
Beware of QR codes on charging stationsWhy you should never scan a QR code through your phone app.
Connected cable - I can't activate my charging cable. What can I do?
Can my connected Cable communicate with my solar panels?Yes, you can, thanks to an in-app purchase via the NRGKick application.
My connected cable no longer sends sessions to the portal
I can't stop my charging session through the app.What to do when you can't stop your charging session through the app?
What expenses can I see in my Mbrella profile ?Discover a detailled overview of your Mbrella charge expenses in your account!
What can my employer see about my charging sessions?Your employer will have access to the details of your charging sessions to assure a good treatment of your expenses.
What can I see in my Mbrella platform account?Your Mbrella account, full of key information!
How to add a payment method?
Why do I need to enter my payment method when switching countries?
I can’t modify my payment method
What can I see in the Mbrella Charge dashboard?As an employee, you'll have access to all the data related to your charging sessions.
Charging station
Information about the charging station
My Smappee no longer works after I changed internet providerWhat to do if your Smappee no longer works
SIM SWAPWhat is a Sim Swap and why is it necessary?
How can I determine my vehicle's charge rate?Learn more about your vehicle's charging rate.
How can I order a new charging cable?Ordering a new charging cable
How can I ensure that my charging station does not use all the household available power?How to ensure that your charging station does not use all the household available power?
How can I protect my outdoor charging station so that only authorized users can use it?How to protect your charging station
How do I activate my charging station?Activating your charging station
How to use my charging station.How to use your charging station.
How can I configure split billing on my charging station?Learn more about split billing.
How do I choose the right charging station?Choosing the right charging station
How does dynamic load balancing work?Learn more about dynamic load balancing
How long does it take to charge my electric car?Learn more about your electric vehicle's charging time.
How do I open my P1 port?Learn more about the P1 port.
How does dynamic load balancing work?Learn more about dynamic load balancing
What does an EDI charging station look like in “real life”?An EDI charging station
I have completed the electrical preparations in my house. When can the installation be scheduled?Scheduling the installation.
Is my car compatible with the EDI charging station?Compatibility of your car with the EDI charging station.
Can I change the number of phases of my charging station?The number of phases of your charging station.
Can EDI charging stations be installed outdoors?Installation of EDI charging stations outdoors
Notification requirement for charging stationMore information about the notification duty of a charging station.
Does the car battery need to be fully discharged before I can recharge it?Learn more about charging your car.
Can I unplug my car when the battery is fully charged?Unplugging your car.
Permission ENGIE Drivers appENGIE Drivers app
Why do I need an intelligent charging station?Learn more about the need for an intelligent charging station.
What does RFID mean?The term RFID explained.
What is “Plug & Charge”?Learn more about the term Plug & Charge
What is the ideal cable length?More information on the ideal length of your charging cable
What is the difference between an AC and a DC charging station?The difference between an AC and DC charging station explained.
Will energy from my home battery be used by the charging station?What about energy from my home battery?