Learn about the left toolbar tabs and their functions
Picking Your Show TypeSelect a Live, Livestream, VOD or Hybrid show site to get started
Copying a Previous ProductionDo you need to copy a previous production as a base to create a new one? Here's some tips & tricks how!
Reserved Seating or General Admission?If you are having trouble deciding what kind of tickets you would like for your event, read this article!
Virtual Production Types You Can Choose FromSwitcher Studio, DIY, Video on Demand? You can even combine these with live productions.
Need to Switch to a Virtual Production?No need to rebuild! You can now add a livestream to an existing performance!
Creating a Hybrid Production Show Site
New Promo Code BuilderCheck out these new features and functions with promo codes!
Setting Up Comp Tickets in the Promo Code Builder
Promo Code ScenariosHere are a few examples of how you can use promo codes to your advantage by offering promos and discounts to groups, students, and more!
Using Promo Codes for Group SalesHow to assign promo codes for groups or bulk ticket orders.
Turning a Presale Code On or OffIf you have a presale code, only patrons with the code will be able to access sales. General sales open the day your presale code ends.
What are User Roles and Access Levels?Learn the functions your OTS dashboard users can have access to depending on their assigned user roles.
Adding and Removing Users Within Parent and Child OrganizationsLearn how to setup users for organizations with multiple box offices; we refer to this as the parent and child organization structure.
Adding and Removing Users in Your OTS DashboardDo you need to add or remove a user from your OTS Dashboard? Follow these quick instructions below.
Org Site
Getting started with building and editing your Org SIte
Building Your Org SiteYour org site is the online home for all your season information. This includes organization overview and season info!
Editing Donation Denominations on Your Org Site
Utilizing the Photo Carousel Feature on Your Org Site About Page
Subscriptions
Setting up, selling, and redeeming subscriptions
Setting Up a SubscriptionThis article will help you get started building your subscription package.
Using the Box Office Portal to Get Subscription Information and Sell and Redeem Patron Tickets
Purchasing Multiple Subscription Packages
Processing Subscriptions and Selecting Seats in the Box Office Portal
Setting Up Subscription PresalesDid you know you can sell subscription packages before single tickets go on sale?
Can I Comp a Subscription? Can I use Promo Codes With Subscriptions?
View How Many Subscription Tickets a Patron Has Redeemed or Has Yet to RedeemNeed to know how many tickets a patron has left in their subscription? Here's how to do it.
How to Redeem Your Subscription TicketsThis aritcle will walk you through how to redeem tickets after you purchase your subscription.
When do I get paid out for subscriptions?
New Ways to Use Your ContactsOTS makes it easier to capture patron and donor contact info with some new feature enhancements.
Standard Fields for Contacts (Platinum Plan)Available Patron Contact Fields available in OTS Platform
Adding Custom Contact Fields (Platinum Plan)
Custom Contact Fields Overview (Platinum Plan)Read about the custom fields available on patron profiles on the Platinum Plan.
Default Patron Contact Details for Bulk Uploading (Platinum Plan)
How to Bulk Import Contacts including Custom Fields
Bulk Importing Contacts (Platinum Plan)
How To Export Email ContactsThis feature is now available for all customers!