Troubleshooting

Having trouble with your Pyramid WiFi? Our Troubleshooting articles are here to help...

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11 articles in this collection
Written by Alex and Chris
General Troubleshooting

How can I test Pyramid is working?

Not sure if Pyramid is working? Here's how to check...
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Written by Chris
Updated over a week ago

Issue streaming IPTV?

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Written by Chris
Updated over a week ago

Issue with MAG Box?

Chris avatar
Written by Chris
Updated over a week ago

How do I fix a VPN error on a streaming service?

Having trouble connecting on a certain device with Netflix, Hulu, iPlayer or another streaming service? Check this...
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Written by Alex
Updated over a week ago

I'm getting slow speeds or buffering...

Getting slower speeds than expected? Check this...
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Written by Chris
Updated over a week ago

I forgot my password!

Don't worry, here's how to get back up and running...
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Written by Alex
Updated over a week ago

How do I reset my password?

Here's how to reset your account, device or WiFi password
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Written by Alex
Updated over a week ago

How do I factory reset Pyramid?

Get the low-down on getting Pyramid back to factory fresh...
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Written by Alex
Updated over a week ago

Why won't Pyramid connect to a region / country?

Having trouble connecting to one of our server locations, this can help...
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Written by Alex
Updated over a week ago

I'm connected to Pyramid but have no internet connection

Connected in WiFi Settings but have no internet connection? Here's how to fix it!
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Written by Chris
Updated over a week ago

Why can't I find Pyramid in available networks / WiFi settings?

Having issues finding Pyramid in the your available WiFi networks? Here's how to fix that...
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Written by Alex
Updated over a week ago