Mews Troubleshooting & FAQ
Frequently asked questions regarding the Mews PMS Integration
By Julia and 6 others7 authors64 articles
What Does “Invalid Tax” or “Tax Differs” Error Mean When Posting Line Items to Mews?
Common Mews Sync Errors and How to Fix Them
How to Configure City Tax in Event Temple and Mews
Menu Item Serving Time Not Matching Mews Consumption Time
Can I Delete a Mews Reservation Group?
How Do I Allow Overbooking with Mews Reservations?
Why Am I Getting the Message “Error Creating Order in Mews. Invalid JSON”?
How Do I Create a Paymaster Synced to Mews?
Booker vs Paymaster Behaviour in Mews
Why Did My Lost Group Turn Back to Definite?
Mews Error: Sync with PMS failed: Invalid CompanyId
Mews - Why Do I See Both Default Rates and Override Rates in Edit Rooms and Rates?
Why can't I merge Accounts or Contacts?
Can I post a Payment to Mews?
What Does "The reservation group already contains the maximum amount of 500 reservations." Mean?
How Can I Send an Event Temple Fee with Mews?
What Does Error "Retrieving Availability Invalid ServiceID" Mean?
Can Menu Items from a Package show as a Package in Mews?
Is There a Way to See Bookings With Unposted Charges?
Why Can I Only Enter Single Rates?
What Does "Cannot pull PMS record" Mean When I go to Reservations?
How do I Change Settings For the Mews Integration?
Will a Booking Status Update in Mews?
Why am I Getting a "Error Posting Charges. Invalid Start Time" Error?
Where Can I See All My Menu Items That Haven't Been Sent to Mews?
What Does "PMS Sync Error. Invalid GroupIds" Mean?
What Does "Failed to Create Reservations - Invalid CompanyId" Mean?
Why Can't I Edit My Menu or Line Items in a Booking?
What Does the "CustomerID is Missing" Error Mean When Adding a Reservation?
How Do I Sync My Changes to Reservations in Mews to Event Temple?
Can I Post Menu Items to Mews Before or After the Event End Date?
How Do I Set up Mews & Event Temple When Adding a Rate incl. Breakfast?
Why Am I Getting an Error "Contact Is Already Linked"?
What Does "No implicit conversion of nil into string" Mean?
Why is the Mews Rate Being Copied When I Create an Event Temple Group?
Do "Failed to Post Charges For:" Messages Clear Once the PMS Sync is Fixed?
What Does the Error Message "Sync with PMS Failed: Invalid ReleasedUtc." Mean?
Why Didn't My Menu Items Automatically Post to Mews?
Can I Change The Rate on an Existing Mews Group?
Why is my Paymaster/Booker not Synced on the Booking?
How Do I Update Room Types From Mews?
Do Event Temple Groups Obey Mews Restrictions?
Why Aren't The Rates I Added to Mews Showing in Event Temple?
Why are the Taxes for Rooms Incorrect on my Invoice in Mews?
How Do I Enable/Disable Mews Group Sync?
What Does "Primary Contact must be synced with Mews" Mean?
Why Is the Option to Cancel My Reservations Not Showing?
Can I Sync an Open Invoice to Mews?
Can I Post Charges to a Mews Company?
Why Isn't An Invoice Syncing to Mews?
Ensuring Your Mews Integration Reflects Recent Tax Changes
How Do I Push Past Groups to Mews?
What Happens When I Change My Accommodation Service?
How Do Menu Items from Event Temple Show in Mews?
How Should I Handle Room Cancellations?
Why Didn't All Menu Items Get Posted to Mews Automatically?
How Do I Change the Dates of a Group Synced with Mews?
How Do I Add Double/Triple/Quadruple Pricing to a Mews Prepayment Invoice?
What Does "Cannot post charges until warnings are resolved" Mean?
Identifying Mews Loyalty Members
My group block is synced but the blocks are not showing in Mews
Can I have Different Currencies in Mews and Event Temple?
Can I Prevent Updates on Accounts in Event Temple?
How to Sync Stripe Payments in Event Temple to Mews as Deposits