We have induction videos and printable safety briefing guides to use with your teams. These are below, but can also be found on the Customer Zone.

The Customer Zone contains tons of resources for supporting you using the tech and engaging teams with geofencing.

Click the profile icon in the top right corner of your Dashboard 👇

Our support team are available around the clock to answer your questions and help with any issues you may encounter. Our median response time is under 10 minutes.

🔵 Live chat via the help button on the Dashboard

📳 WhatsApp at 07713682625

📧 Email to support@tended.co.uk

Safe zones need to be started on the Dashboard, them simply turn the device on by holding down the left hand button for 3 seconds. Place the device outside, in an unobstructed position and wait for it to connect - this should take a couple of minutes.

Click here for the full guide on how to turn on and connect your devices 👈

Devices should always be attached to track worker PPE or site assets/equipment with the antenna facing skywards, in locations that will not become obstructed.

Tended will provide suitable Klickfast™️ attachments.

You can view each device's battery level in the Dashboard. Devices must be assigned to a project, and then you can view the battery level in the project's devices table.

Sometimes, even when you've fully charged a device it may show a lower level of battery than expected. This is because the Dashboard is showing the battery level of the device at the time it was last connected to cellular.

If the battery level is reporting lower than expected, simply connect the device to cellular by turning it on in an unobstructed environment and waiting for a couple of minutes. The actual battery level should then be shown in the Dashboard.

First, carry out these checks:

✅ Check that the charging case is plugged into the wall socket

✅ Check power is turned on at the wall

✅ Check the USB port has a blue LED, showing it is connected to power

If you've checked the above and the device isn't charging, please get in touch with our support team.

You can now power your device whilst in use.* To use this feature:

The battery will last approx. 10 - 12 hours. This can be less when working in areas with poor connection.

We recommend devices are charged before each shift for 6-8 hours to ensure full battery level before starting the works.

We recommend that devices be charged before each shift for 6-8 hours to ensure a full battery level before starting work.

There are 4 LEDs on the devices to indicate the devices' statuses.

Click here to view the full article about device LEDs 👈

The Tended devices have various alerts to inform the user of the device statuses, as well as when the device has entered and exited safe zones.

Click here to access the full device alert article 👈

​ATEX

Our devices are not yet ATEX-certified. This is something on our roadmap for the future.

The waterproof rating is currently being tested for IP67. You can view information about IP ratings here. It is splash-resistant, but not waterproof. This means it will be suitable for wet weather conditions. We do not recommend submerging the device in water as this may permanently damage the internal electronics.

When you've assigned devices to the project, you'll be able to view them all on the devices table.

The "Status" column indicates if a device is "Assigned" or "Assigning":

There are two modes a Wearable device can be used in:

There is a lot of information on each project's devices table. You can easily edit how devices are assigned by interacting with this table. Find out more here 👈

Only devices assigned to the Dashboard in Asset mode will show on the Live map and RAG view.

You can view and change this from the "Devices" table on your project page:

Click here to access the full RAG view article 👈

Click here to find out how to draw a safe zone manually - good for smaller safe zones such as access points and parking

Click here to find out how to automatically generate safe zones - good for large safe zones, or ones with complex curves

Click here for more information about the tools available 👈

Click here to find out how to duplicate a site 👈

All projects need to be approved before their sites with safe zones can be started, and geofencing can be used for the works. The project reviewer will be able to check the geofences and other site information to ensure that it's precisely planned in line with the safe work pack.

For more info on project approval, including who can approce projects and what revoked approval, click here 👈

The project audit log feature gives you an overview of changes that have been made to a specific project within your Dashboard. You'll see a clear timeline of actions taken and changes made to help with your project reports.

Click here to find out more 👈

Each user has specific permission that allows them to view and use Dashboard features needed for their job. You can choose to assign users a default role or create a custom role with unique permissions.

If you can not view a feature or perform a task on the Dashboard, this is likely due to not having the correct permission.

Click here to find out about user roles and permissions here 👈

Click the profile icon in the top right corner of your Dashboard 👇

For the best experience, we recommend using Google Chrome 👩🏻‍💻

Firefox, newer versions of Microsoft Edge and Safari are also supported.

We no longer support Internet Explorer, as this has been discontinued.