Add the stores and warehouses where you handle returns. Go to Settings > Stores & Warehouses.
Stores are where customers hand in returns. They appear in the Store name list of the in-store form.
Warehouses are where returned parcels are sent. You choose one as the Default warehouse for each route.
Add a store
Click Add store.
Fill in the store information.
Use the toggle to turn the store on. Turn it off if the store doesn't accept returns.
Click Apply changes at the top right.
Add a warehouse
Fill in the warehouse information. The name can have up to 20 characters, with no special characters.
Click Confirm.
Click Apply changes at the top right.
Next step: route returns to the warehouse
Choose the warehouse as the Default warehouse on your routes under Settings > Carriers & Routes. See Carriers & Routes: how it works.
Using more than one warehouse? See Setting Up Multiple Warehouses.