Brand your return form with your logo, banners and colors, and preview how it appears to customers. Go to Settings > Styles & banners.
Add your branding
Field | Requirements |
Brand logo | Proportion 4:1, at least 200 × 75 px. PNG or JPG, up to 300 KB. |
Welcome page banner | Proportion 4:3, at least 2000 × 1500 px. PNG or JPG, up to 3 MB. |
Tracking page square banner | 328 × 428 px. PNG or JPG, up to 300 KB. |
Tracking page wide banner | 680 × 180 px. PNG or JPG, up to 500 KB. |
Brand color, support email and links | Your brand color, customer support email, website URL, terms and conditions URL, and tracking page redirect URL. |
Click Apply changes at the top to save.
To change fonts, buttons or other design details, see Advanced Styling and CSS for Your Return Form.
Preview your return form
Welcome page: click the green Return Form button at the top left of the dashboard. Your banner and logo appear on this page.
All steps, without an order: go to Settings > Text & Translations. You can review each page of the form with your design applied, and edit the text.
With a real order: enter the order number and email address of a fulfilled order. You can go through the form without submitting a return.
Tracking page: available once at least one return exists. To test the full flow, see Test a dummy return.
After making changes, refresh the return form to see them.
Share your return form
Add the return form link to your order confirmation email, return policy and website. To take customers directly to their order, use a pre-filled link. See One-click pre-filled return URL.