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QuickBooks Error - String length is either shorter or longer...
QuickBooks Error - String length is either shorter or longer...

It's probably the phone number field

Beau O'Hara avatar
Written by Beau O'Hara
Updated over a week ago

Summary

You might run across the QuickBooks error message: String length is either shorter or longer than supported by specification. This is referring to the phone number field.

Key Points

  • Check the phone number field in QuickBooks Online

  • Remove any name or text in the phone number field

Customer #1903 (Bob Hope): String length is either shorter or longer than supported by specification:
String length specified does not match the supported length. Min:0 Max:21 supported. Supplied length:22


It's the phone number field for that customer. 

To fix this:

  1. Click the Settings gear icon in the upper right

  2. Click QuickBooks

  3. Correct the phone number field

It probably has an entry like: 800-555-0100 (Dolores).

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