The Dashboard is the home screen of the app. Every Shopify order appears here with the status of its documents in Fakturownia â updated in real time. If a document didn't get generated, this is where you see it, understand why, and fix it without leaving Shopify.
Search by order ID
Type an order ID into the search field and the list filters as you type.
Search works on partial matches, so you don't need the exact format. If your order ID is #344, searching for 344 will find it.
Switch between views
The Dashboard opens on All orders. Two quick views let you narrow it down:
Only successful â everything that went through
Only errors â the orders that need your attention
Reading the order rows
Every order shows one of three states.
â« Not yet
No generation attempt has been made â none of your triggers has run for this order yet.
Generate document â opens the manual generation modal, where you pick which document to create.
đą Successful
The document was generated in Fakturownia.
Open â opens the document, so you can view or download it.
đŽ Error
The document wasn't generated â but this is almost never a problem with your data or with the app itself. In the vast majority of cases, one small setting on your side is all it takes to fix it, and the row tells you exactly which one: you'll see the error code, a plain-language explanation, and the solution right there. No searching, no guessing.
Try again â opens the manual generation modal, where you can select any document type and generate it again
Send to support â opens the chat with the error log already attached, so you don't have to describe anything.
đ€ We're on it. Your error log goes straight to our technical team and we start working immediately. You'll always hear back from us â we stay on it until your document is created.
Email notification, only when it matters
If there were generation errors during the day, we send you a summary email. It lists the affected orders so you know to open the Dashboard. If everything went through, you don't hear from us. No email means nothing to fix.
Looking up an error code
You don't need this table to fix an error â the Dashboard already shows you the explanation and the solution on the order row. It's here if you want to look up a code you've seen, or understand what's behind it.
Error code | đŹ Explanation | â How to resolve? |
1-1 | App access denied: subscription not approved or app not in development mode. | Please, approve subscription to this Shopify App. |
1-2 | Failed to retrieve your department information from Fakturownia. | Go to the Shopify app dashboard » Department section » Refresh your department list. If the error persists, contact our support: https://makeiteasy.app/contact/ |
1-3 | Shopify is not connected to Fakturownia using your credentials. | Go to app dashboard and setup your connection using your Fakturownia credentials. |
1-4 | Order total price was 0. We donât create document in this case. | Create an order with a total greater than 0. |
2- | Some order information is missing for document creation. | Try manual creation directly from the order. If the error persists, contact our support: https://makeiteasy.app/contact/ |
3- | Something went wrong while preparing the document on our side. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
3-1 | Customer is missing from the order. Document creation requires a customer. | Please add a customer to the order, and try again. |
4- | The API call to Fakturownia failed. Itâs possible weâre sending incorrect data, but the issue might also be on Fakturownia side. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-401 | The action failed due to unauthorized access try. | Double check the copy-pasted credentials and make sure you have the right permissions in the department to create documents. |
4-402 | No active plan on Fakturownia or usage limit reachedâpayment required. | Log in to Fakturownia and ensure your subscription is active and within limits. |
4-500 | Fakturownia's server encountered an error. | Please try again your action later, or manually. If the error persists reach out to Fakturownia Support: https://fakturownia.pl/kontakt |
4-1 | Failed to create document on Fakturownia. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-1-1 | The buyer's VAT/NIP number is in an incorrect format. | Go to your Fakturownia settings » Account settings » Configurations » and Disable 'Checking correctness of NIP' option and Save settings there. If this option is enabled, Fakturownia checks automatically the VAT ID (NIP) that is sent by the Shopify app. Since most of the buyers don't enter their VAT ID in the correct format, it is recommended to disable this option. |
4-1-2 | The OID (Fakturownia order number) must be unique and is already in use. | Check if a document with this order number already exists in Fakturownia. If it's not needed, delete it. Then you can manually create a new document » Shopify Admin » Orders » Create manually |
4-1-3 | Fakturownia returned error, asking for payment for Standard plan. | Please pay for the Standard plan in advance. |
4-1-4 | Fakturownia returned error, asking for payment for Start plan. | Please pay for the Start plan in advance. |
4-1-5 | Fakturownia requests login. | Something is off with the connection for Fakturownia. Check if the API key you provided is still valid. |
4-1-6 | Fakturownia returned error, asking for payment for Pro plan. | Please pay for the Pro plan in advance. |
4-1-7 | The advance payment must be linked to a single order. | Please ensure that there is no other prepayment invoice linked with the same order. |
4-1-8 | Fakturownia returned error, asking for payment for Enterprise plan. | Please pay for the Enterprise plan in advance. |
4-1-9 | The administrator has disabled the option to issue invoices without selecting a product from the Fakturownia database. (This option can be disabled in Account Settings). | To resolve this, either disable this option in Fakturownia » Account Settings, or ensure the product has a valid SKU and the product name in Shopify exactly matches the product name in your Fakturownia database. |
4-1-10 | The system does not support simplified Final invoices. At least one advance payment must be linked to the Final invoice. | Please make sure that in the Trigger settings and workflow, the Prepayment is created before the Final Invoice. |
4-2 | Failed to connect to Fakturownia. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-3 | Failed to send document email via Fakturownia. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-4 | Failed to update the document on Fakturownia (e.g., marking as paid). | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
4-5 | Failed to retrieve your department details (e.g., country) from Fakturownia. | Please contact support for assistance, we help you as soon as possible: https://makeiteasy.app/contact/ |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.