Step 1: Resolve the issue
Error code | 💬 Explanation | ✅ Solution |
1-4 | Order total price was 0. We don’t create document in this case. | Order total price was 0. We don’t create document in this case. |
3-1 | Billing address is missing for the order, we can’t create the document without this information. | Please add a billing address for the order, it is a required information for document generation. |
4-422 | No active subscription on Fakturownia or usage limit reached, so we cannot create documents. | Log in to Fakturownia and ensure your subscription is active and within limits. |
4-1-1 | The buyer's VAT/NIP number is in an incorrect format. | Go to your Fakturownia settings » Account settings » Configurations » and Disable "Checking correctness of NIP" option and Save settings there. If this option is enabled, Fakturownia checks automatically the VAT ID (NIP) that is sent by the Shopify app. Since most of the buyers don't enter their VAT ID in the correct format, it is recommended to disable this option. |
Ensure Trigger is not set to 'Never' » Maybe, under Trigger settings you have set "Never" option to the document you want to create, you it is blocking the creation. Soo, it is not a bug, but a feature.
Step 2: Create the missing document manually
After you've succeccfully resolved the issue by yourself or with our help, manually create the missing document directly from an existing Shopify order.
If you're still experiencing issues, our customer support team is ready to assist you. We are happy to help you!