The Monitor shows every Shopify order with the status of its documents in Fakturownia, in real time. If a document wasn't created, you see it here, see why, and fix it without leaving Shopify.
Search by order ID
Type an order ID in the search field; the list filters as you type.
Part of the ID is enough. For order #344, searching 344 finds it.
Switch between views
The Monitor opens on All orders. Two quick views narrow it down:
Only successful: everything that went through
Only errors: the orders that need you
Reading the order rows
Every order shows one of three states.
⚫ Not yet
Nothing generated yet: none of your triggers has run for this order.
Generate document: opens the manual generation window, where you pick the document to create.
🟢 Success
The document was created in Fakturownia. Open or download it in Fakturownia.
🔴 Error
The document wasn't created. This is almost never a problem with your data or the app: usually one small setting on your side fixes it, and the row tells you which one. You see the error code, what went wrong and how to fix it, right there.
Try again: opens the manual generation window, where you can pick any document type and create it again
Send to support: opens the chat with the error log attached, so you don't have to explain anything.
🤗 We're on it. Your error log goes straight to our technical team. You always hear back from us, and we stay on it until your document is created.
Email notification, only when it matters
If something failed during the day, we send you a summary email with the affected orders, so you know to open the Monitor. No email means nothing to fix.
Looking up an error code
You don't need this table to fix an error: the Monitor shows the explanation and the fix on the order row. Use it to look up a code you've seen.
Error code | 💬 Explanation | ✅ How to fix |
1-1 | App access denied: subscription not approved or app not in development mode. | Approve the subscription to this Shopify app. |
1-2 | Couldn't load your department from Fakturownia. | Go to the app settings » Department section » refresh the list. If it still fails, contact us: https://makeiteasy.app/contact/ |
1-3 | Shopify isn't connected to Fakturownia with your credentials. | Go to the app settings and set up the connection with your Fakturownia credentials. |
1-4 | The order total was 0. We don't create a document for it. | Create an order with a total above 0. |
2- | Some order data needed for the document is missing. | Try creating the document by hand from the order. If it still fails, contact us: https://makeiteasy.app/contact/ |
3- | Something went wrong on our side while preparing the document. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
3-1 | The order has no customer, and a document needs one. | Please add a customer to the order and try again. |
4- | The call to Fakturownia failed. We may have sent wrong data, or the problem is on Fakturownia's side. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-401 | Access was denied. | Check the credentials you pasted, and that you can create documents in the department. |
4-402 | No active Fakturownia plan, or the usage limit is reached: payment needed. | Log in to Fakturownia and check that your subscription is active and within its limits. |
4-500 | Fakturownia's server had an error. | Try again later, or by hand. If it keeps failing, contact Fakturownia Support: https://fakturownia.pl/kontakt |
4-1 | Couldn't create the document in Fakturownia. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-1-1 | The buyer's VAT/NIP number has the wrong format. | In Fakturownia, go to Account settings » Configurations, turn off 'Checking correctness of NIP' and save. With this check on, Fakturownia rejects NIPs in the wrong format, and most buyers don't type it correctly. |
4-1-2 | The OID (Fakturownia order number) must be unique, and this one is already used. | Check if Fakturownia already has a document with this order number. If you don't need it, delete it, then create a new one by hand: Shopify Admin » Orders |
4-1-3 | Fakturownia asks for payment for the Standard plan. | Pay for the Standard plan in advance. |
4-1-4 | Fakturownia asks for payment for the Start plan. | Pay for the Start plan in advance. |
4-1-5 | Fakturownia asks for a login. | Something is wrong with the Fakturownia connection. Check that your API key is still valid. |
4-1-6 | Fakturownia asks for payment for the Pro plan. | Pay for the Pro plan in advance. |
4-1-7 | An advance payment can only be linked to one order. | Make sure no other prepayment invoice is linked to the same order. |
4-1-8 | Fakturownia asks for payment for the Enterprise plan. | Pay for the Enterprise plan in advance. |
4-1-9 | Your Fakturownia admin turned off invoicing without picking a product from the Fakturownia database (Account Settings). | Turn that option off in Fakturownia » Account Settings, or make sure the product has a valid SKU and the same name in Shopify as in your Fakturownia database. |
4-1-10 | Simplified final invoices aren't supported: a final invoice needs at least one linked advance payment. | Make sure your triggers create the prepayment before the final invoice. |
4-2 | Couldn't connect to Fakturownia. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-3 | Couldn't send the document email through Fakturownia. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-4 | Couldn't update the document in Fakturownia (e.g. marking it as paid). | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-5 | Couldn't load your department details (e.g. country) from Fakturownia. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
Make sure the trigger isn't 'Never' » If a document type is set to "Never" in the Trigger settings, it isn't created. That's the setting, not a bug.