This page is for pharmacies that use Updox with BestRx. Work through it in order. Skip any product your pharmacy doesn’t have.
Activate Updox in BestRx
You only need to do this once, usually during your Updox onboarding session.
After your onboarding is scheduled, Updox requests activation from BestRx. This takes 3–5 business days.
Once BestRx confirms, go to Misc > Interface Setups > Updox Setup in BestRx. The Updox Integration Setup screen opens.
Select the sync options in this order:
Sync Users
Sync Prescribers
Sync Patients
The more data your pharmacy has, the longer the sync takes. When it’s done, your patients are available in Updox.
Signing in
Updox uses single sign-on with BestRx.
To open Updox, select Updox Login on the BestRx menu bar, or the Updox Login badge on the right side of BestRx.
Admins: users appear in Updox under Menu > Admin > Users after their first sign-in. You can then set restrictions or edit the user.
Virtual printer: BestRx users don’t have Updox passwords. Use your pharmacy’s Integration Key (Menu > Admin > Pharmacy Information) or create printer credentials (Menu > Profile > Printer Credentials).
Faxing in BestRx
Inbound faxes show in BestRx in the Inbound Fax Queue (under Misc). From there you can:
Fill a new prescription
Add the fax to the Intake Queue
Link it to an existing prescription
Outbound faxes don’t show in BestRx. Find them in Updox under Sent.
Set up your Inbox
Admins: How to Create a Queue
Admins: set a HIPAA-safe pharmacy name. If you don’t, your pharmacy shows as “medical provider” on non-secure alerts. See How to Set Up a HIPAA-Safe Practice Name.
Set up your products
Video Chat: Onboarding Checklist: Video Chat
Good to know
Virtual printing works only on Windows and Mac.
Users don’t appear in Queues until they sign in to Updox for the first time.
Fax files can be up to 128 MB. A 400-page fax is usually about 40 MB.
Secure Text attachments can be up to 50 MB.
New SMS text numbers need carrier approval, which can take up to a week. You can use Secure Text in the meantime.
SMS templates must be under 140 characters.
Updox Email isn’t a HIPAA-compliant way to communicate.