What should I do first?
Make sure your computers meet the technical requirements.
Create a user for each person who needs Updox.
Follow the setup checklist for each Updox product your practice uses.
Bookmark this Help Center so it’s easy to find again.
Which setup checklist do I need?
If you use… | Start with |
Fax | |
Forms and Text | |
Video Chat | |
Patient Portal |
What are the technical requirements?
Tip: Send the IP Addresses article to your IT team before you go live, so your firewall doesn’t block Updox.
How do I get help?
Note: Support will ask for your Support PIN to verify your account. Your PIN changes after each use.
Where do I find billing help?
How do I bookmark the Help Center?
Go to intercom.help/updox/en.
Press Ctrl + D (Windows) or Command + D (Mac).
Rename the bookmark if you’d like, then click Done.