Sections covered in this technical guide:
Supported Devices
Supported Browsers
Operating Systems
Network Settings
Welcome to Updox!
This guide will help your practice and patients with the basic technical requirements for Updox. When getting started, your practice should review this short guide to ensure computers, tablets, and mobile phones are ready. Also, keep this guide handy to assist patients.
Supported Devices
NOTE: Check your devices for compatibility with Updox Telehealth. While we try to support as many devices as possible, please check compatibility for your device.
Desktop or laptop computer with webcam and microphone
Smartphones:
Samsung: Galaxy s9 and upGoogle: Pixel 3+
Apple: iPhone 8+ and up • Tablets:
Android 9+
Apple iPad (w 12 and above)
QUICK TIP: Make sure your device has the most up-to-date operating system. Each device may use privacy settings that should be reviewed.
Supported Browsers
|
| Fully Supported Browser Versions |
Browser | Version | Operating System |
Chrome - Desktop | 129 | Windows/OSX |
Chrome - Mobile | 129 | Android (Samsung devices) |
Firefox | 131 | Windows/OSX |
Safari - Desktop | 16.5 | OSX |
Safari - Mobile | 17.4 | iOS |
Edge | 131 | Windows |
|
| Non-Supported Browser Versions |
Browser | Version | Operating System |
Internet Explorer | All Versions | Windows |
QUICK TIP: Make sure your browser has the most up-to-date version. For example, when using Chrome, click into settings (three vertical dots in the upper right-hand corner) and click on ‘About Chrome’.
Supported Operating Systems
Windows 10 or newer
Windows Server 2016 or newer
Mac OS 10-10+
iOS 11+
Android Oreo+
QUICK TIP: Consult with your IT team if you are unsure of your current version.
Network Settings
NOTE: We recommend using a strong Wi-Fi internet connection for best-quality video streaming and communication as applicable. If you do not have access to a strong Wi-Fi signal, you may use cellular data to participate in a Video Chat visit. Slow connection may occur due to data plans and carrier speed throttling.
If your practice’s network has a firewall, verify the following:
https://myupdox.com is unblocked
IP ranges 198.167.186.224 /27 through 198.167.186.192/26 are unblocked
SSL port 443 • Port: 80 and Port: 443
Component: RTP Ports: 10,000 - 60,000
Protocol: UDP
QUICK TIP: Interruptions in internet and cellular connectivity in your area may cause brief delays, so if you or a patient is experiencing slowness, check both sides.