For Current Tia Patients
Answers to questions our current patients have
By Ryann and 4 others5 authors151 articles
Account Info
Managing your Tia account
- How do I change or edit my email?
- How do I update my market or book an appointment in another market?
- How do I update my payment method?
- How do I update my birthday?
- Do I have an “account” with Tia?What exactly does my account mean?
- How is my data being stored?Where does all my tracked info go?
- Do you share or sell my information?What do you do with all this info?
- Can I share my Tia account with someone?Can I let my friend use my Tia account?
- How do I make someone an authorized representative to discuss my healthcare at Tia?
Appointments at Tia
Tia services and all your questions answered about appointments
- How do I book an appointment?
- How do I pick an appointment by provider, gender, location or date?
- How do I cancel an appointment?
- How do I reschedule an appointment?
- What should I do when I have an issue booking an appointment?
- How does the waitlist work?
- I didn't get an appointment confirmation text. What do I need to know about my appointment?
- How do I enter my virtual appointment?
- What should I do if I am experiencing a medical emergency?
- What is the cancellation and no-show policy?
- What's a no-show appointment?
- How do I check in to an appointment?
- What are the parts of check in?
- Do I have to check in per appointment or per day?
- How long does check-in take?
- Do I need to check in online before I arrive at the clinic?
- What do I do if I cannot check in successfully?
- How do I view upcoming appointments?
- How do I find appointment history?
- How do I add an appointment to my calendar?
- What if Tia does not offer the appointment I want?
- What do I do if I cannot find an appointment that meets my needs?
- What can I expect during my virtual appointment?
- Who will conduct my virtual appointment?
- How is my data stored during a Tia virtual appointment?
- What type of technology do I need for a virtual appointment?
- Why can’t I book certain appointments on my own?
- How will I know if my prescription has been ordered?
- Does Tia offer skin services?
- What testing and labs does Tia offer?
- What vaccines does Tia offer?
- Do acupuncturists at Tia practice "dry needling" techniques?
- Does Tia offer talk therapy?
- Does Tia offer massage services?
- What appointments does Tia offer?
- How long will it take to get my prescription at my pharmacy?
- Can you help with ADHD?ADHD treatment and diagnosis
- Can you prescribe or refill my medications?
- Do you provide abortion services?Tia's view on abortion
- Do you provide OB or fertility services?Fertility and OB
- Is Tia currently testing for COVID-19?
- What is all-options counseling at Tia?
- Does Tia make referrals when patients choose to terminate a pregnancy?Abortion
Care Plan
How to navigate your Tia Care Plan
- What is a Care Plan?
- Where do I find my Care Plan?
- How do I get rid of appointment reminders?
- How do I get more information on Care Plan items?
- How do I get my Care Plan updated?
- When is my Care Plan updated?
- How do I know if my Care Plan is updated?
- Where is my after-visit summary?
- Where are my labs in the member portal?
- Where do I find the referrals my provider and I discussed?
Health Record
Information about your health record
- How do I access and edit my health record?
- Why is the health record important at Tia?
- What are the sections of the health record?
- What parts of the health record do I need to keep most up to date?
- When should I update my health record?
- What do I do if I have medical records I want to get to Tia?
- How do I upload my previous medical records?
- Can I share my old medical records?How to share your old records
- Where does Tia’s content come from? Is it medically valid?Where is all this info from anyways?
- Can I request my records?How to get your Medical Record from Tia sent to you, or another provider
Membership
Answers to all your questions about Tia membership
- When does an account get frozen?
- What does it mean that my account is frozen?
- How do I unfreeze my account?
- I updated my payment method and still see a banner saying my account is frozen. How do I fix this?
- How do I change my membership plan?
- How do I know when my next payment is due?
- How do I reactivate my membership?
- Can I cancel my membership before the 12-month commitment ends?
- What is the membership cancellation policy?
- Do you have a referral code I can share with friends?
- Can I use a promo code after I purchased?
- What is included in my membership fee?Overview of what’s included in a Tia Membership and pricing options
- Does membership include the cost of services?Paying for services
- Can I cancel my membership?I don’t need my Tia membership anymore, how do I cancel?
Payment, Insurance and Billing
Questions about insurance or billing? We're here to help
- How do I update my payment information?
- Why is a payment method not updating?
- How do I add or change my insurance?
- Which insurance plans does Tia accept?
- What appointments do I need to have my insurance coverage verified?
- What is personal responsibility?
- What is a deductible?
- What is an HSA or FSA?
- What is a high-deductible plan?
- What is a copay?
- What is coinsurance?
- Does Tia charge copays?
- Is insurance required at Tia?
- What appointments does insurance cover at Tia?
- How do I see my past bills?
- How do I know if I owe anything from my appointment?
- How do I pay my invoice?
- How does billing work for my appointments?
- How many invoices can I expect to receive?
- Why do I only have to pay $100 at a time?
- How do I pay my entire balance and not just $100?
- What's a superbill?
- What happens if I need to cancel or change my appointment?
- If I received a notification about an upcoming charge, how can I determine what I’m being charged for?
- Why am I being charged after my date of service?
- Can I use Tia if I don’t have insurance?Paying out of pocket at the Tia Clinic
- Do you accept Medicaid, Medicare or Tricare?Medicaid at the Tia Clinic
- What payment methods do you accept?
- Can I pay in cash at the Tia clinic?Ways to pay at the Tia clinic
- Is my Tia Whole Health Journey covered by insurance?
- How long will it take to receive my bill?
- What is the patient billing process like for patients?
- How much will my visit cost?
- Can I get a cost estimate before an appointment?
- What does it mean to be in-network and how does it impact cost?
- What is a High Deductible Health Plan (HDHP)?
- What does it mean if something is covered by my insurance?
- How does Tia determine how much to charge my insurance provider?
- Are any appointments mandatory or required to be a Tia patient?
- How can I get an estimate for lab work?
- How will I be billed if I have multiple appointments in one day?
- How does billing work at Tia?Information about insurance billing and how it works at Tia
Troubleshooting
Suggestions on how to solve tech or log-in issues
- What do I do if I'm not getting a log-in code?
- Every time I enter my log-in code, the page refreshes. What do I do?
- I'm getting errors while trying to log in. What do I do?
- I'm not receiving any text messages. What do I do?
- I am having issues with my payment method. What do I do?
- I can’t book an appointment. What do I do?
- I'm having issues checking in. What do I do?