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For Members
Answers to questions our current members have
Do I need a primary care physician and Tia?
How do I change or edit my email?
How do I update my market or book an appointment in another market?
How do I update my payment method?
How do I update my birthday?
Do I have an “account” with Tia?
How is my data being stored?
Do you share or sell my information?
Can I share my Tia account with someone?
How do I make someone an authorized representative to discuss my healthcare at Tia?
How do I book an appointment?
How do I pick an appointment by provider, gender, location or date?
How do I cancel an appointment?
How do I reschedule an appointment?
What should I do when I have an issue booking an appointment?
How does the waitlist work?
I am not receiving an appointment confirmation text- what information do I need to know about my appointment?
How do I enter my virtual appointment?
What should I do if I am experiencing a medical emergency?
What is the cancellation and no show policy?
What does a no show appointment mean?
How do I check in to an appointment?
What are the parts of check in?
Do I have to check in per appointment or per day?
How long does check in take?
Do I need to check in online before I arrive at the clinic?
What do I do if I cannot check in successfully?
How do I view upcoming appointments?
How do I find appointment history?
How do I add appointment to my calendar?
What if Tia does not offer the appointment I want?
What do I do if I cannot find an appointment that meets my needs?
What can I expect during my virtual appointment?
Who will conduct my virtual appointment?
How is my data stored during a Tia virtual appointment?
What type of technology do I need for a virtual appointment?
Who is my PCP or Care Coordinator? What is their name?
Why can’t I book certain appointments on my own?
How will I know if my prescription has been ordered?
Does Tia offer skin services?
What testing and labs does Tia offer?
What vaccines does Tia offer?
Do acupuncturists at Tia practice "dry needling" techniques?
Does Tia offer talk therapy?
Does Tia offer massage services?
What appointments does Tia offer?
How long will it take to get my prescription at my pharmacy?
Can you help with ADHD?
Can you prescribe or refill my medications?
Do you provide abortion services?
Do you provide OB or fertility services?
Is Tia currently testing for COVID-19?
What is all-options counseling at Tia?
Does Tia make referrals when patients choose to terminate a pregnancy?
What is a Care Plan?
Where do I find my Care Plan?
How do I get rid of appointment reminders?
How do I get more information on Care Plan items?
How do I get my Care Plan updated?
When is my Care Plan updated?
How do I know if my Care Plan is updated?
Where is my after visit summary?
Where are my labs in the member portal?
Where do I find the referrals my provider and I discussed?
How do I access and edit my health record?
Why is the health record important at Tia?
What are the sections of the health record?
What parts of the health record do I need to keep most up to date?
When should I update my health record?
What do I do if I have medical records I want to get to Tia?
How do I upload my previous medical records?
Can I share my old medical records?
Where does Tia’s content come from? Is it medically valid?
When does an account get frozen?
What does it mean that my account is frozen?
How do I unfreeze my account?
I updated my payment method and still see a banner saying my account is frozen. How do I fix this?
How do I change my membership plan?
How do I know when my next payment is due?
How
do I reactivate my membership?
Can I cancel my membership before the 12-month commitment ends?
What is the membership cancellation policy?
Do you have a referral code I can share with friends?
Can I use a promo code after I purchased?
What is included in my membership fee?
Does membership include the cost of services?
Can I cancel my membership?
How do I update my payment information?
Why is a payment method not updating?
How do I add or change my insurance?
Which insurance plans does Tia accept?
What appointments do I need to have my insurance coverage verified?
What is personal responsibility?
What is a deductible?
What is an HSA or FSA?
What is a high deductible plan?
What is a copay?
What is coinsurance?
Does Tia charge copays?
Is insurance required at Tia?
What appointments does insurance cover at Tia?
How do I see my past bills?
How do I know if I owe anything from my appointment?
How do I pay my invoice?
How does billing work for my appointments?
How many invoices can I expect to receive?
Why do I only have to pay $100 at a time?
How do I pay my entire balance and not just $100?
What's a superbill?
What happens if I need to cancel or change my appointment?
If I received a notification about an upcoming charge, how can I determine what I’m being charged for?
Why am I being charged after my date of service?
Can I use the Tia Clinic if I don’t have insurance?
Do you accept Medicaid, Medicare or Tricare?
What payment methods do you accept?
Can I use cash at the Tia clinic?
Is my Tia Whole Health Journey covered by insurance?
How long will it take to receive my bill?
What is the patient billing process like for patients?
How much will my visit cost?
Can I get a cost estimate before an appointment?
What does it mean to be in-network and how does it impact cost?
What is a High Deductible Health Plan (HDHP)?
What does it mean if something is covered by my insurance?
How does Tia determine how much to charge my insurance provider?
Are any appointments mandatory or required to be a Tia patient?
How can I get an estimate for lab work?
How will I be billed if I have multiple appointments in one day?
How does billing work at Tia?
What do I do if I'm not getting a log-in code?
Every time I enter my log-in code, the page refreshes. What do I do?
I'm getting errors while trying to log in. What do I do?
I'm not receiving any text messages. What do I do?
I am having issues with my payment method. What do I do?
I can’t book an appointment. What do I do?
I'm having issues checking in. What do I do?