Summary
Perspective only plays Wistia videos when the link follows this exact format:
https://[yoursubdomain].wistia.com/medias/<media-id>. Other link formats like share links, thumbnail links, or the raw embed code — won't play.If Wistia only gives you an embed code instead of a link, you can pull the media ID out of it and build the correct link yourself.
Wistia periodically changes how it generates embed codes, so if a video that used to work suddenly stops playing, check the link format first.
💡 The link must contain /medias/ (plural) followed directly by the media ID. Links with /s/, /embed/, or a pasted embed code will not play in your funnel.
How to find the correct Wistia link for your video
Perspective needs a direct media link, not Wistia's share link or embed code.
Here's how to get it:
In Wistia, click the ••• (three dots) next to your video and select Embed.
If Wistia shows you a link like
https://home.wistia.com/medias/e4a27b971d, copy that link — it's ready to use.If Wistia only shows you an embed code (a block starting with
<script>) find the media ID inside it.
Media ID
3a. It appears in the media-id="..." attribute on the <wistia-player> tag
3b. Or you can see it in the script URL right before .js - for example, in fast.wistia.com/embed/07apno3n5n.js, the ID is 07apno3n5n.
Build your link using that ID: https://home.wistia.com/medias/<media-id>. You can use "home" or your own Wistia subdomain — both work.
💡 More specific informations regarding the Media ID on Wistia
How to add the Wistia video to your funnel
Paste your Wistia media link directly into the Video block in your funnel.
Click on a section in your funnel, then click the + symbol.
Go to Basics, select Video, and click the green checkmark.
Choose Link and paste your Wistia media link (in the
/medias/<media-id>format).
Why isn't my Wistia video playing?
Your video won't play if the link isn't in the supported /medias/<media-id> format — this is the most common cause, even when the same link opens fine in a browser outside of Perspective.
These common link formats do not work in the Video block:
Share links containing
/s/, e.g.https://yoursubdomain.wistia.com/s/abc123Thumbnail/swatch links containing
/embed/medias/.../swatchA link with an extra
/embedadded, e.g..../embed/medias/<media-id>The full embed code (the
<script>and<wistia-player>tags) pasted directly into the Video block
To fix it, pull the media ID out of whichever link or code you currently have, then rebuild the URL as https://home.wistia.com/medias/<media-id>.
Frequently asked questions
My Wistia video plays fine outside of Perspective, so why doesn't it play in my funnel?
My Wistia video plays fine outside of Perspective, so why doesn't it play in my funnel?
This almost always means the link isn't in the format the Video block requires. Even if a Wistia URL opens and plays normally in a browser, Perspective can only embed links that follow the https://[subdomain].wistia.com/medias/<media-id> structure. Rebuild your link using the steps above and it should start working.
I can only see an embed code in Wistia, not a link. How do I get the media ID?
I can only see an embed code in Wistia, not a link. How do I get the media ID?
Open the embed code and look for the media ID in the media-id="..." attribute on the <wistia-player> tag, or in the script URL right before .js (for example [subdomain].wistia.com/embed/07apno3n5n.js). Add that ID to https://home.wistia.com/medias/<media-id> to get a working link.
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