Why This Matters

Clear communication with customers builds trust and keeps projects moving. SubcontractorHub gives you the tools to reach out without leaving the platform.

What You'll Need

Admin access to SubcontractorHub
A web browser (Chrome or Edge recommended)

Step-by-Step Instructions

Step 1

SubcontractorHub lets you stay connected with your customers throughout the project lifecycle.

Step 2

This article will help you to understand how can you communicate with your customer during any stage of the project.

Step 3

Points to Remember:To communicate with your client using sms/email channel, it needs to be activated from the integrations section.

Step 4

You can either do it by yourself (if you have appropriate permissions) or ask your organization admin.

Step 5

Step 1:Go to your project details pageFOR EMAIL COMMUNICATIONS:Click into "Email" tab, then enter Email Details and click on send.

Pro Tips

💡 Stay on top of things: Check your project dashboard at the start of each day to see what needs attention.
📋 Document everything: Add notes and photos as you go — future you will thank present you.
🔄 Automate when possible: Pair this feature with automations to save even more time.

Troubleshooting

Problem	Solution
I don't see this option	Make sure you have Admin access. Some features require specific permissions.
Changes aren't saving	Try refreshing your browser and make sure you clicked Save before navigating away.
Something looks different from the screenshots	SubcontractorHub updates regularly. The feature works the same way — the layout may just look slightly different.

Last updated: 2026-05-15 · Source: Communicate With Your Customers