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Mobile - Red Box Sync Error
Mobile - Red Box Sync Error

Need a more solid Internet signal

Beau O'Hara avatar
Written by Beau O'Hara
Updated over a week ago

Summary

After you Save & Exit or Complete & Exit you might get a red-box Sync Error. 

Key Points

  • The Internet signal is not consistently strong enough to upload the Work Order

  • Find an area with a strong Internet signal

  • Click the Refresh Circle to force the app to sync

This occurs when the Internet connection was interrupted while the work order was syncing. Usually the cause of this is poor Internet service, or intermittent at that location, even though your device shows 5 'bars' indicating good service. 

Click the Refresh Circle in the upper right to force the app to sync with the server, the app will push a connection to the server. If you have Internet connectivity this will solve the problem. If not, find an area with better Internet reception and tap the Refresh Circle again.

IMPORTANT Do not open the work order - just tap the red square.

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