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Reschedule appointments on mobile app
Reschedule appointments on mobile app

Cancel existing appointment and create a new Work Order

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 3 years ago

Note Rescheduling Work Orders is available in our Fieldwork Office app. For more information, see Fieldwork Office - Getting Started Guide.

Summary

To reschedule an existing appointment in the mobile app, cancel the existing appointment and create a new Work Order on the new day.

Key Points

  • In the calendar, swipe the appointment to the left, tap Change Status and select Cancel

  • In the calendar, click the plus symbol + in the upper-right corner to create a new Work Order

Cancel the existing appointment

In the calendar, swipe the appointment to the left

Tap Change Status, tap Cancelled

Create the new Work Order

In the calendar, click the plus symbol + in the upper-right corner.

Tap Choose Customer and select the customer
Repeat with Choose Service Location...
Select the Technician
Select the new day and time for the appointment
Continue with the remainder entries and click Save

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