Note Rescheduling Work Orders is available in our Fieldwork Office app. For more information, see Fieldwork Office - Getting Started Guide.
To reschedule an existing appointment in the mobile app, cancel the existing appointment and create a new Work Order on the new day.
In the calendar, swipe the appointment to the left, tap Change Status and select Cancel
In the calendar, click the plus symbol + in the upper-right corner to create a new Work Order
Cancel the existing appointment
In the calendar, swipe the appointment to the left
Tap Change Status, tap Cancelled
Create the new Work Order
In the calendar, click the plus symbol + in the upper-right corner.
Tap Choose Customer and select the customer
Repeat with Choose Service Location...
Select the Technician
Select the new day and time for the appointment
Continue with the remainder entries and click Save