What is a HIPAA-safe practice name?
A HIPAA-safe practice name is the "from" name patients see in these messages:
Secure Text
Broadcast text messages
Updox Payments
It lets you greet patients and tell them who you are without naming your type of medical practice.
Who can set the HIPAA-safe practice name?
Any Updox Admin can set it.
Is there a character limit?
Yes. The practice name can be up to 99 characters.
How do I set up a HIPAA-safe practice name?
In the left-hand menu, click Inbox.
Click Admin in the top right, then click Practice Settings.
Check the box for Enable HIPAA-Compliant Practice Name.
Type the name you want patients to see.
Click Save.
Your Secure Text messages will now show the name you entered.
How do I see what patients will see?
In the left-hand menu, click Inbox.
Click Dashboard in the top right, then click Text Message.
Enter a recipient in the Send To box.
A preview of your greeting with the HIPAA-safe practice name appears.
What does a Secure Text look like with and without the HIPAA-safe practice name?
Does Broadcast use the HIPAA-safe practice name?
Yes. Broadcast text messages use the HIPAA-safe practice name.